At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best experience possible. Be part of our talented and growing team! We are currently looking for a Senior Representative, Collections/Foreclosure Litigation to join our team report to the Manager, Collections. As the Senior Representative, Collections, you will be responsible for various administrative tasks associated with collection activity across multiple products. The associate will assist with day to day delivery of data to and from vendors, handle account/customer level information requests, liaison with vendors to troubleshoot issues, handle inbound calls and code special circumstance accounts including but not limited to general collections, bankruptcy, litigation and recovery. "Be a part of our inclusive workplace where diverse perspectives drive innovation and excellence." WHY JOIN US? BECAUSE WE ARE PROUD TO BE One of Montreal's Top Employers for 2025 for the fifth consecutive year by the editors of Canada's Top 100 Employers. WE OFFER: Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance. Wellness: Tailored well-being solutions available 24/7. Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays. Community Support: Paid Volunteer Day to give back to your community. Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan Development: Access to Fairstone Academy for comprehensive training and skill development. Employee discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more. WHAT WILL YOU WORK ON? Liaison with vendors and business partners to ensure quality transfers and data integrity Manage incoming requests (by telephone and email) for account based information related to collection matters and special circumstance accounts Manage Bankruptcy, Litigation and Recovery accounts Validate and approve vendor invoices for payment Support new and existing business initiatives Other tasks as assigned WHO ARE WE LOOKING FOR High school diploma Minimum of 1 years of experience in the Financial Services industry performing or call centre environment Understanding of collections processes Customer service-based mind set. Strong negotiation skills Proven ability to interact and communicate effectively with all levels and build partnerships with main stakeholders. Strong Excel & PowerPoint skills Excellent written and communication skills with a strong attention to details Must be able to address multiple issues in a high paced/high pressure rapidly changing environment. Time management skills are critical. Bilingualism (English/French) is required to support national operations, collaborate with teams across Canada, and communicate with clients and stakeholders in both official languages. Approximately 50% of the role involves spoken and written communication in English. Internal job title: Sr Representative, Collections WE ARE PROUD TO BE: Montreal's Top Employers 2025 by Canada’s Top 100 Employers! Learn more: https://www.fairstone.ca/en/about/canadian-lender Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/ If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application. Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Time Type: Full time Job Type: Temporary (Fixed Term) RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025) Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca
