We are seeking a highly skilled and service-oriented IT Help Desk professional on behalf of our client, a premium, LA-based denim company. This full-time, onsite role is based out of Vernon, with occasional travel to nearby LA-area sites.
The ideal candidate is a proactive problem-solver with strong technical skills, excellent communication abilities, and a passion for delivering high-quality support, especially to executive leadership. This hands-on role requires both technical breadth and a customer-service mindset. It involves structured support procedures, proactive system management, and maintaining clear documentation through a ticketing system.
Key Responsibilities:
Provide prompt and professional end-user support for PC and Mac workstations, printers, scanners, label printers, and desktop applications
Deliver white-glove IT support to the leadership team
Administer user accounts and devices using Active Directory (on-prem and Azure), Office 365 Admin Center, Intune, and Apple Business Manager
Support local warehouses and showrooms, including Zoom Room setups and hardware peripherals
Track and manage service tickets using a help desk ticketing system to meet SLAs and escalate issues as needed
Follow structured procedures for new user setup and offboarding to ensure accurate asset tracking
Ensure workstations and applications are compliant with security policies and regularly updated
Monitor diagnostic reports (e.g., drive capacity, memory usage) to proactively address potential issues
Review and respond to security alerts and reports from email protection and EDR platforms
Support remote access tools and endpoint systems as needed
Participate in occasional on-call support
Travel occasionally to LA-area sites (mileage reimbursed)
Requirements:
4+ years of hands-on IT support experience
Strong knowledge of Windows and Mac OS/iOS environments
Experience with basic networking concepts and troubleshooting
Hands-on experience with Active Directory (on-prem and Azure)
Office 365 administration and support, including Microsoft Excel support and troubleshooting
Proficiency with remote access tools and IT support platforms
Excellent communication and follow-through
Ability to multitask, prioritize, and work independently in a dynamic environment
Physical demand:
Sitting for extended periods
Repetitive motions
Standing and walking for brief periods
Ability to lift up to 40 pounds
Ability to work in tight spaces, such as beneath desks and in server racks
Ability to safely climb a ladder
Compensation & Benefits:
Base Salary: $70,000 - $85,000/year
Discretionary year-end bonus (pro-rated to hire date)
Medical, dental, and vision insurance (HMO and PPO options with sliding scale pricing)
Life and long-term disability insurance
401(k) with 4% company match
10 paid holidays
2 weeks of paid vacation
If you're a tech-savvy self-starter with a service-first mindset, we would love to hear from you! SPN Networks proudly supports our client in this important hire. Apply today to join a team where your tech expertise and service mindset keep the entire operation running smoothly.
