Required immediately, our ABBOTSFORD branch is seeking a LEAD CSR to join the team!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 Showrooms and 8 fabrication facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
Position Summary:
The Customer Service Lead is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales.
Qualifications:
High School Diploma with proven customer service experience in a fast paced environment
Team oriented with strong interpersonal skills
Proficient in Microsoft Excel, including formulas, pivot table and data manipulation
Strong organizational and problem-solving ability
Ability to handle challenging situations with diplomacy and respect
Works well with team members to resolve issues and move forward in a proactive manner
Effective verbal presentation and communication skills
Confident mathematical skills with strong understanding of measurements and fractions
Enjoy working in a challenging, fast paced environment
Duties and Responsibilities:
Ability to work in a team sales environment
Assists customers in person, be email or on the telephone
Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Processes orders and accepts payment from customers made over the telephone or in person
Inputs orders/quotes into the computer system and confirms availability of product
Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
Assists customers in the selection of product
Establishes proactive communication with customers to ensure understanding of product ordered
Maintains customer service records
Handles quality and service issues to develop/maintain customer loyalty
Ensures orders are priced accurately and invoices are issued promptly
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Participate in inventory
Keeps the showroom clean and sets up displays as needed
Other duties as assigned
FLOFORM is proud to offer the successful candidate:
$23-26 DOE plus incentives
Medical and Dental Benefits
Paid sick days
RRSP matching
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, submit a resume at www.floform.com/careers
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.
