Company DescriptionMSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier. Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture and establishing our future direction.Job DescriptionPosition Summary: The Maintenance and Repair Specialist has a direct line of focus on the tracking, evaluating and coordinating the repairs for all MSC Canada damaged containers. This position holds an important responsibility to ensure asset velocity, support inventory accuracy and ensure our containers compliant prior to utilization.Level of Responsibility Enhanced task complexity and accountability to customer. Enhanced autonomy in role, contributing significantly to team/organizational projects. Accountable for accuracy and efficiency in assigned tasks. Starting to mentor junior staff.QualificationsKey TasksHandle Import/Export freight files from A to Z. Overseeing the daily management of the Maintenance and Repair (M&R) process.Coordinating with repair partners, depots and internal stakeholders for:Stock analysis and tracking of damaged inventory to ensure accurate inventory levels and visibility. Forecasting, repositioning and M&R planning demand. Rate negotiation, rate maintenance, estimate approvals, and invoicing/cost/P&L analysisMonitoring repair quality, turnaround metrics, quality check visits, and repair documentation. Following up on responsible parties and the cost recovery process. Coordinating with Risk Prevention for complex customer-related cases and emergency repairs. Preparing and delivering weekly and monthly reports to stakeholders.Documenting and executing M&R processes through appropriate MSC systems.Tracking Service Level Agreements and communicating updates to the Vendor Management team.Identifying process improvements and/or potential cost savings in daily operations. Skills / Experience:All MSC Canada employees are expected to exhibit the?MSC Values, striving to drive customer centric results in all interactions with colleagues and customers alike.3-5 Experience in Logistics (Intermodal - Asset/Inventory Management) 3-5 years’ experience. Experience with containerized cargo movement, min experience of 3 years. Optimization and analytical skills Process oriented Proactive nature Creative solutions, outside of the box thinker Computer Skills: Excel (advanced), Power BI and Access (an asset) Strong communication skills; English (advanced), French an asset Customer Service Focus: Strives to provide a memorable customer service experience to every customer every time; uses a genuine friendly approach, consistent in every situation; highly developed sense of integrity and understanding of their role, i.e. representing MSC to the customer and consistently acts accordingly Ability to multi-task: Can proceed and accomplish tasks while monitoring phones and emails as well as ticketing in a timely manner. Strong written and verbal communication skills: Can communicate in a concise professional manner, using correct grammar and syntax, using positive language consistently to convey negative messages; demonstrate empathy for the customer in their communication. Organizational Skills: Can prioritize large workflow, and manage their time effectively, ensuring a seamless and frictionless process, approaching problems logically and with demonstrated good judgment. Follow-through: Demonstrates a strong sense of urgency and promptness as well as consistency in following up in unresolved client issues to ensure completion, advocating for each customer both internally and externally; keeping a friendly connection with the customer to assure them they are a priority. Attention to detail while working quickly and under pressure: Can maintain both the quality and the productivity standards, ensuring accuracy, correctness and speed are maintained when deadlines are not flexible. Bilingualism: English, written and spoken, additional languages are an asset Computer Skills: Excel (advanced), Power BI and Access (an asset) Creative solutions: Outside of the box thinker Proven ability to work under pressure, creativity and proactiveness. Proven efficiency in performing tasks and absorbing knowledge and processes quickly. Optimization and analytical skills Additional InformationMSC Canada’s Commitment to a fair talent acquisition process:AI DisclosureAt MSC Canada, we are committed to transparency and fairness in our recruitment process. We do not use any artificial intelligence in our talent acquisition efforts.Vacancy Clarity • Existing Vacancy: This position is for an established role that is currently open.Timely CommunicationMSC Canada ensures timely updates for candidates. All individuals selected for an in-person interview will be notified within 45 days of their initial discussion with us.Great people who work hard and look out for each other because we’re a team—it’s that simple!Just to name a few of our perks: Flexible health and dental benefits coverage (for all permanent full-time roles).RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).Tailored training program opportunities for employee development.Employee mentorship, leadership, and assistance opportunities.Employee referral incentive program.Community Involvement.Gym facility.Health & Wellness Program.Hurry, and apply now!MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.
