About the job The Brink’s National Client Services (BNCS) department is committed to placing the customer at the heart of everything we do, ensuring we deliver exceptional customer experiences. We are seeking passionate individuals to join our team who excel at problem-solving and providing effective solutions. Availability: The position demands flexibility to work various shifts, including 07:00–15:00, 08:00–16:00, 10:00- 18:00, 12:00–20:00, and 13:00–21:00, from Monday to Friday. Position: Full-time, in-office (Etobicoke, Ontario) Key Responsibilities: Address inquiries from internal and external customers regarding our products and services via phone and email. Troubleshoot technical issues with customers and crew members on critical business matters. Collaborate with internal partners to resolve customer requests and concerns promptly. Follow specified frameworks and processes to diagnose and resolve issues. Deliver specific reports throughout the day. Support ad hoc projects and serve as the primary contact for customer outreach. Must-Have Qualifications: Passion for delivering exceptional service. Bilingual and fluent in English and French. Positive attitude with a drive to improve processes and suggest enhancements. 2+ years of experience in a call center, customer-facing role, or help desk environment. Calm demeanor, able to work under pressure and meet tight deadlines. Ability to pivot quickly between technical issues, billing concerns, phone calls, and emails. Team player who believes in collective success. Technical savvy, capable of guiding customers to solutions over the phone. Effective verbal and written communication skills, delivering concise messages to a wide audience. Ability to work in a 24/7/365 operation with shifts scheduled based on business needs. Experience working with technology. Nice-to-Have Qualifications: Experience in the transportation/security industry. Job Type: Full-time Pay: $27.14 per hour Expected hours: 40 per week Qualifications Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you. Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way. Développer une carrière motivante chez Brink's Depuis plus de 165 ans, Brink’s est un leader mondial de confiance en matière de logistique sécurisée et de solutions de gestion des espèces et des objets de valeur. Aujourd'hui, nous continuons à évoluer - propulsés par la technologie, guidés par un objectif et unis par des valeurs. Avec un héritage fondé sur la confiance et un avenir axé sur l'innovation, Brink’s s'associe au succès des clients, permettant aux entreprises du monde entier de fonctionner avec confiance et tranquillité d'esprit. Chez Brink’s, nous opérons dans plus de 100 pays, à travers les cultures et les langues, mais nous sommes une seule équipe - engagée à protéger ce qui compte le plus. Nos collaborateurs sont au cœur de tout ce que nous faisons. Nous favorisons une culture de collaboration, d'innovation et d'apprentissage continu, où chaque membre de l'équipe est encouragé à grandir, à prendre des responsabilités et à avoir un impact. Quel que soit le domaine d'activité ou le pays dans lequel vous vous trouvez, Brink’s offre un lieu pour construire une carrière significative. Ici, vous trouverez des opportunités pour développer vos compétences, contribuer à des solutions mondiales et faire partie de quelque chose de plus grand. Nous croyons en faire ce qui est juste, travailler ensemble et viser l'excellence. Si vous cherchez une carrière qui combine objectif et performance, Brink’s est l'endroit pour vous. Brink’s est fier d'être un employeur offrant l'égalité des chances. Si vous avez besoin d'aménagements raisonnables pendant le processus de recrutement, veuillez en informer votre recruteur - nous sommes là pour vous soutenir à chaque étape.
