Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Create competitive performance plans to achieve and exceed market objectives. Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities. Analyze and share trends to identify opportunities to deepen client relationships. Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention. Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings. Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience. The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC, Safe Act/Loan Originators and FINRA. LOB Specific Job Description: The Preferred Business Performance Manager (PM) will work closely with Region Executives (RE) and Market Leaders (ML) to ensure effective development and execution of client centric local strategies and tactics that drive responsible growth through acquisition, client retention and deepening client relationships across the assigned region while mitigating risk. The PM creates customer-driven plans to achieve and exceed region objectives. In this role, PM’s will provide analysis and timely feedback to MLs, REs and Performance Executive (PE) on performance, client experience, behavioral trends, and channel strategy opportunities. The PM is also responsible for improving the overall BSA population’s client experience and productivity by coaching MLs on root cause analysis, leader excellence, virtual/in person visit effectiveness and One Team Partner integration. PM’s conduct virtual and in person visits with REs/MLs to role model Preferred Business related routines/behaviors and provide coaching to improve ML effectiveness, reduce behavioral variability and increase productivity. PMs also provide voice of associate for initiatives, offers, procedures, products, associate tools, resources, proficiency activities and client marketing Responsibilities: Monitor performance and provide updates outlining production/client experience trends, identify behavioral gaps and proficiency opportunities leveraging data and observations Oversee Action plan quality inspections to ensure plans are individualized to address root cause, drive performance, and mitigate risk Assess, coach and support initiative execution, build ML proficiency and increase ML effectiveness· Support on-boarding, training, and continuing education of Business Solution Advisors and Preferred Business Market Leaders. Drive the adoption and execution of business priorities conversation, Relationship Managed Model framework, Offers Management and holistic connectivity with Microbusinesses, Likely Business Owners (LBOs)and Preferred Rewards for Business clients to achieve region goals while ensuring compliance with regulatory, policies and procedures Lead and/or participate in routines with region and/or market level partners across LOBs and drive day-to-day integration with Consumer Investments, Business Banking and Consumer Lending Required Qualifications: 3+ years leading, coaching, and managing high performing teams Strong analytical skills Proven ability to drive integration across multiple lines of business Proactively collaborates and builds trusted relationships with peers/key partners/clients Ability to be a change agent and work in a fast-paced environment Experience in building and executing on effective client centric strategies that drive responsible growth and mitigate risk Communicates strategic business plans and tactical goals clearly and effectively at all levels Virtual leadership Experience Projects enthusiasm, optimism, and determination Desired Qualifications: Undergraduate College Degree Financial Center Channel leadership Experience, GWIM, Preferred or Small Business Banking Experience Experience partnering, collaborating and influencing market and region level leaders Skills: Strong analytical skills Proven ability to drive integration across multiple lines of business. Ability to be a change agent and work in a fast-paced environment. Projects enthusiasm, optimism, and determination Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CA - Livermore - 1748 Railroad Ave - LIVERMORE BC (CA4101), US - CA - Oakland - 1111 BROADWAY (CA4806), US - CA - Santa Clarita - 24200 Magic Mountain Pkwy - 24200 Magic Mountain Pkwy, #110 & 115 (CA8926), US - CA - Vallejo - 21 Springstowne Ctr - Springstowne (CA3136), US - CA - Westlake Village - 2815 TOWNSGATE RD (CA6811), US - WA - Vancouver - 101 E 6TH ST (WA9101) Pay and benefits information Pay range $131,000.00 - $168,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice
