As a growing leader in the online auction industry, Encore Auctions specializes in selling new, returned, undeliverable and overstocked items acquired from major online retailers. We are pleased to announce that we are expanding our business to Cambridge, Ontario so we are seeking a dynamic and results-driven General Manager to lead our operations, drive performance, and foster a positive team culture. The successful candidate will be trained in our London ON warehouse; reliable transportation will be required.
Position Overview:
The General Manager will report to the Director of Operations and oversee all day-to-day warehouse and customer service operations, ensuring efficiency, warehouse productivity, safety, and high customer satisfaction. This leadership role requires strong organizational and communication skills, as well as the ability to motivate and manage a diverse team of approximately 20 staff.
Key Responsibilities:
Monitor shipping and receiving and product handling
Oversee daily operations of the warehouse and customer service/ pick-up areas
Lead and manage two Team Leaders and approx 16-18 staff, including training, and performance management
Ensure compliance with OHSA and company policies
Help develop and execute strategies to improve operational efficiency and customer satisfaction
Analyze reports and KPIs (Key Performance Indicators) to identify areas for improvement
Collaborate with senior leadership on budgeting, planning, and forecasting
Partnering with the HR Manager to identify hiring needs, training and developing staff
Set clear objectives and performance metrics for the teams, ensuring alignment with larger organizational goals Foster a culture of collaboration, accountability, and continuous improvement
Support the development and implementation of operational strategies that support the company's business objectives
Continuously evaluate and improve operational processes to drive efficiency, reduce costs, and increase productivity
Implement new systems or technologies to streamline operations and improve overall performance
Qualifications:
5 - 8 years experience in a management role within a warehouse or logistics environment
Strong demonstrated leadership, problem-solving and decision-making skills
Experience with inventory management and customer service operations
Knowledge of workplace health and safety best practices
Excellent communication and interpersonal skills
Ability to work in a fast-paced, hands-on environment
Proficiency with warehouse and inventory software systems is an asset
Ability to Pivot to the changing world of liquidations
Proven ability to lead, motivate, and manage cross-functional teams in a metrics driven environment
Preferred Skills:
Experience with project management
Ability to facilitate and develop team leaders into Managers
Strong negotiation and conflict resolution skills
High integrity, professionalism, and a proactive, solutions-oriented mindset
What We Offer:
Competitive salary and performance-based incentives
Comprehensive health and dental benefits
Opportunities for career advancement
Note: A Credit Check and a Criminal Records Check are required for this leadership role
How to Apply:
If you're a motivated individual who has a knack for maintaining seamless operations and successfully mentoring a team please apply now!
