Are you passionate about being at the forefront of defining Associate
Experience? Associate Experience owns assessment and engagement of associates
through multiple product applications. In this role, you will have the
opportunity to join the Worblehat team who own core services that ensure every
associate meets our policy and safety requirements to perform a task, while also
providing operational and workforce data that enables other systems to make
real-time decisions. Our services support operations in First-, Middle- and
Last-mile operations, all across the globe.
As a Software Development Manager, you will lead your team to engineer, scale,
and optimize large scale distributed systems. You will collaborate with
technical teams and business owners within the fulfillment world, using your
engineering background to optimize Amazon's world-class operations workforce.
Opportunities abound in Amazon's Workforce Optimization organization!
A commitment to teamwork and strong communication skills are absolute
requirements. Creating reliable, scalable, and high-performance services and
architectures require exceptional technical expertise. If you have that type of
expertise, you enjoy working on complex system software, you are customer
centric, and you are motivated about building systems that can be operated at
global scale with minimal human intervention, then we want to talk to you!
Key job responsibilities
- Manage overall software development life-cycle
- Leader of multiple software engineers in one team
- Report on status of development, quality, operations, and system performance
to management
- Work closely with engineers to architect and develop the best technical design
and approach
- Foster culture of continuous engineering improvement through mentoring,
feedback, and metrics
- Hire, coach, and mentor individuals; build a strong cross-functional
organization
- Work with a diverse customer base to understand requirements, priorities, and
processes
- Own all operational metrics and support
- Have the obsession to drive a better customer experience through everything
that we do here at Amazon
- Bring innovative ideas to the table every day, in order to find better ways of
accomplishing our customer objectives
- Set clear, measurable quality goals for the team in a data-driven way
Amazon Leaders must demonstrate the following leadership principles:
- Demonstrate excellent judgment, are right a lot
- Hire and develop the best people
- Able to dive deep and never out of touch with the details of the business
- Strong results orientated approach
- Think big and have a bias for Action
- Deal well with ambiguity
A day in the life
Amazon offers a full range of benefits that support you and eligible family
members, including domestic partners and their children. Benefits can vary by
location, the number of regularly scheduled hours you work, length of
employment, and job status such as seasonal or temporary employment. The
benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- RRSP Plan
If you are not sure that every qualification on the list above describes you
exactly, we'd still love to hear from you! At Amazon, we value people with
unique backgrounds, experiences, and skillsets. If you’re passionate about this
role and want to make an impact on a global scale, please apply!
About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment
network. We invent and deliver software, hardware, and data science solutions
that orchestrate processes, robots, machines, and people. We harmonize the
physical and virtual world so Amazon customers can get what they want, when they
want it.
Workforce Optimization
AFT’s Workforce Optimization team delivers innovative platforms and products to
automate labor management and staffing decisions across processes and functions
at Amazon’s global fulfillment network locations.
Basic Qualifications: - 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and
scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services
experience
- Knowledge of engineering practices and patterns for the full
software/hardware/networks development life cycle, including coding standards,
code reviews, source control management, build processes, testing,
certification, and livesite operations
- Experience partnering with product or program management teams Preferred
Qualifications: - Experience in communicating with users, other technical teams,
and senior leadership to collect requirements, describe software product
features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of
Software Engineers to improve their skills, and make them more effective,
product software engineers
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
