Accelerate your career at RXO.
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Compensation range for this role is: $52,000 CAD - $55,000 CAD.
As a Specialist, Customer Service Representative – Linehaul at RXO, you will be responsible for evaluating and managing accident scenes, employee injuries and linehaul roadside breakdowns. You will work within RXO’s Safety Policy guidelines, as well as DOT, FMCSA and OSHA regulations in a call center environment to ensure our drivers are taken care of when they need assistance.
What your day-to-day will look like:
Receive incoming calls from employees who have been involved in an accident, have been injured, and/or have been in a linehaul roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department
Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers, dollies, forklifts, hostlers or other equipment
Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Accounts Payable and Casualty Claims
Follow directions while remaining engaged, productive, flexible and adaptable to changing conditions and expectations
Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction
What you’ll need to excel:
At a minimum, you’ll need:
1 year of related work experience
Excellent typing and 10-key skills
Experience with Microsoft Office
Availability to work a variety of shifts, including days, evenings, nights and weekends
It’d be great if you also have:
2 years of experience in a call center environment
Familiarity with DOT regulations
Experience in the transportation, logistics, or supply chain industry
Ability to work independently with little or no supervision and/or in a team environment
Positive, can-do attitude to achieve goals
Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc.; ability to influence business/function leaders
Strong organizational and investigative skills
Creativity and good judgment in relation to problem-solving
In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
Does this sound like you? Check out what else RXO has to offer.
Massive Benefits
Competitive pay
Health, dental and vision insurance
401(k) with company match
Life insurance, disability
Employee Assistance Program (EAP)
Paid time off
Tuition reimbursement program
Our Culture
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.
The Next Step
Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review RXO's candidate privacy statement here.
