Purpose of the Position
Reporting to the General Manager of Diatec Canada Ltd., the Territory Sales & Service Manager is responsible for developing new business and maintaining existing customer accounts for a specific territory/geographical area/region of the Company. They meet and exceed short- and long-term territory sales plans and objectives established in the Company’s Business Plan. The Territory Manager provides exceptional customer service and represent the Company to the customer in an exemplary and professional manner.Responsibilities
Successfully represent and sell products and services to existing and prospective customers
Manage field service technical team
Respond to incoming calls from customers and prospects in a timely manner
Provide quotations via SalesForce
Identify customer expectations and exercise decision making ability to determine the best product/service mix to meet customer’s needs
Communicate customer expectations to various support departments
Meet annual sales growth goals
Evaluate account base. Develop strategies, tactics and contingency plans to obtain specific market share
Consult clients on equipment options based on client’s workflow and clinic footprint
Communicate customer marketing requests to marketing department
Participate in Trade Show Planning Teams
Prepare budget/forecast
Attend Sales meetings
Schedule sales and travel activities
Introduce new products to existing and new customers
Represent company at regional or national trade shows and on office visits
Maintain professionalism, including certifications and licensures as appropriate. Stay abreast of new developments through meeting, publications, seminars and in-house training opportunities
Education and Qualifications
Degree or Diploma in Sales or related field
Minimum of 5 years of general selling experience. Previous experience selling diagnostic medical equipment is an asset
Experience in bio-medical service and calibration is an asset
Proficiency in MS Office and SalesForce
Excellent verbal and written communication skills and interpersonal skills to interact with customers
Excellent presentation, negotiation, and organizational skills with technical aptitude
