What you will do: You will be responsible for delivering legendary service to make all guests of our Co-op feel “at home here” through:
Supervising and delegating employee’s workflow and duties while ensuring all
staff are following safety standards as well as Legacy Co-op's policies and
procedures.
Completing reviews on Team Members - plan, monitor and review Team Member performance as it relates to the Performance Management process.
Onboarding and training new staff along with providing ongoing and frequent communication and coaching
Demonstrating leadership in the operation of customer service, upselling, cross – promoting by being knowledgeable and up to date about merchandise.
Assisting with candidate interviews and resolving escalated customer complaints as needed.
Managing efficiently general Agro centre duties as required - stocking, receiving, ordering, opening, closing, operate POS system, displaying merchandise, inventory management and file maintenance.
Performing merchandise claims efficiently for returned, damaged or product warranty issues.
Who you are: You are interested in a career in customer service and:
Grade 12 certificate
Valid Class 5 Driver’s licence and maintain it throughout the employment
Must have Retail experience in the areas of customer service and merchandising
Knowledge of Agro/Hardware operations and willing to expand their knowledge in this area would be an asset
1-year supervisory experience would be an asset
WHMIS, TDG, OHC 1 & 2, Supervision & Safety, Power Mobile Equipment Training, Propane, Pesticide Dispenser Licence or willing to take
Must have excellent communication, collaborating/building relationships and customer service skills, Effective attention to detail and a high degree of accuracy
Can work with minimum supervision in the general day -to- day duties and discuss and builds consensus with the Manager on complex situations in the centre
Willing and able to work all shifts scheduled including days, evenings, holidays and weekends
Maintain good physical condition, physically able to do heavy lifting of 50 lbs, climb ladders and kneel
Able to maintain confidentiality and deal with people sensitively, tactfully, diplomatically, and professionally at all times
You’re honest and trustworthy, are results-oriented and strive to be the best in what you do
Reports to: Sam Hall, Store Manager
Employees interested in this position are to inform their supervisor of their intentions before they approach the contact person. All internal applications must be submitted through Hub.Crs -> HR Self Service -> ME - > Current Jobs
All external applicants must apply online through Legacy Co-op’s online job board https://bit.ly/LegacyCo-opCareers.
If you require assistance with your application, please contact Human Resources @ 306-783-0489.
We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.
