Why Work Here?
Employees at ATCO are offered endless variety. We are entrepreneurial with a large degree of autonomy and freedom, experiencing new situations and learning opportunities every day. We believe in creating a workplace where you can thrive professionally while contributing to something greater, serving our communities and shaping the future.
About the Role:
In this 18-month opportunity, we are seeking a detail oriented and technically proficient Learning Specialist, to support the end user configuration, administration, optimization, operation, and ongoing management of our Learning Management System (LMS). This role acts as a critical liaison between the learning team and internal corporate level clients, as well as between internal stakeholders and the LMS vendor, ensuring seamless user experience, timely issue resolution, and effective system enhancements. The ideal candidate has strong trouble-shooting and problem-solving skills, a passion for technology, and experience with user acceptance testing, learning management systems, and project management.
What You Get to Do:
System Administration and Basic Configuration
Configure and maintain LMS (with IT and vendor support), including user roles, permissions, course structure, learning paths, channels, journeys, and certifications
Maintain SCORM/xAPI packages and conduct content uploads
Ensure system integrity, accessibility, and optimal user experience
Coordinate release management, system updates, and feature enhancements
Technical Troubleshooting
Serve as point of contact for LMS-related issues
Identify, diagnose and resolve LMS-related issues
Work with IT and content developers to investigate and help resolve technical challenges
Maintain log for known issues and resolutions
Stakeholder and Vendor Relations
Provide training, documentation, and guidance for LMS users, admins, and content owners
Collaborate with Workforce Development (WD), HR, IT and business on training strategy and system needs
Communicate with LMS vendor, ATCO leadership, and ATCO IT regarding issue escalation, feature requests, and updates
Consulted on Software Development Life Cycle of various integrations including new environments
Track and follow-up on vendor deliverables and SLAs
Collaborate with vendor Product Owners to enhance product features
User Acceptance Testing (UAT)
Develop UAT scripts and test plans for new features, upgrades, and customizations
Coordinate and document test results
Provide feedback to internal teams, developers and vendors for refinement and deployment
Content Management and Project Management
Partner with Instructional Design Learning Specialists to develop corporate level learning
Manage learning projects of varying sizes
Upload, organize, and assign learning content, ensuring data integrity
Tagging and metadata structuring
Version control including archiving
Document configurations and enhancements
Reporting, Analytics and Compliance
Generate and distribute learning analytics and compliance reports
Monitor learning completion rates and escalate overdue training issues
Extract and interpret LMS usage and completion data
Collaborate with the vendor and internal Data and Analytics for new and enhanced builds
What You Bring:
Post-secondary diploma or degree in a related field. Equivalent experience may be considered.
Minimum of 7 years’ business/IT/Learning Technology industry experience
5 years experience with Learning Management Systems preferred; cornerstone an asset
Proficiency with Technology platforms; experience with Oracle, Sharepoint, and Power BI an asset
Familiar with project management and change management basics
Experience with API/LTI integrations, Connectors, SCORM, Excel
Knowledge of SSO, user roles, governance and permission management, ITIL, SQL
Strong problem-solving skills for identifying and diagnosing LMS issues
Understanding of browser and device compatibility, including mobile devices
Experience with XR or other online technologies an asset
Outstanding attention to detail
Excellent time management and problem-solving skills; capable of handling multiple projects
Patience and persistence
Ability to build collaborative relationships with internal and external stakeholders
Exceptional verbal and written communication skills
What We Offer:
A culture based on caring, integrity, agility, collaboration, and striving for excellence
Competitive compensation
Flex benefits
Tuition assistance program
Training and mentorship programs
Charitable donation matching
Please note this is an 18-month term position.
We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.
ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.
In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.
