TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. The trainer serves as a crucial bridge between the technical solution and client adoption. The role involves creating and delivering comprehensive training materials and documentation, while working closely with customers to conduct User Acceptance Testing (UAT). The trainer will collaborate with various teams including Business Analysts, Quality Assurance, and client stakeholders to ensure successful solution implementation. Beyond training delivery, the position requires someone who can manage client relationships, document process improvements, and contribute to quality assurance efforts, all while maintaining a deep understanding of pension plan administration systems. The ideal candidate should be an experienced communicator who can adapt their training approach based on audience needs and effectively manage change within client organizations. Responsibilities Organize and/or adapt demonstrations and participate in presentations to existing or prospective clients to ensure they understand the integrated solution; Create and develop training in multiple formats and ensure all training materials are accurate and up-to-date; Lead individual and/or group training activities on our premises or at our clients’ sites; Build and maintain harmonious relationships with clients existing or prospective clients; Write user guides, procedures and reference documents; Identify, record, and document suggestions for improvements made during training activities; Help promote an atmosphere of collaboration and mutual assistance as a member of the team of trainers; Support the quality assurance team, the business analysts and the client support teams when the integrated solution is being installed; Guide the parties involved to ensure that training sessions meet the clients’ needs; Monitor training activities with regard to endeavour, cost and scope, so as to stay within the allotted budget. Requirements 2+ years experience as a trainer for internal and external stakeholders Excellent verbal and written communication skills in English Available for travel in Canada and the US Solid experience presenting content using Microsoft tools such as PowerPoint and Teams Demonstrated ability to lead dynamic training sessions and adapt teaching methods to diverse audiences Strong learning agility with enthusiasm for mastering new systems and pension administration concepts Proven resilience under pressure with a positive, solutions-focused mindset Change management experience, with ability to influence stakeholders and drive adoption Track record of successful cross-functional collaboration with technical and business teams Results-oriented with strong project delivery and time management skills Pension, benefits, or insurance industry knowledge is an asset What's in it for you Impact hundreds of thousands of lives through pension administration work Join a collaborative, and supportive team culture Travel opportunities in this international role Work on stimulating, complex projects with large scale clients Continuous learning and growth in an evolving industry A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.
