Our employer partner is currently hiring for a Community Manager! The Community Manager will lead the dedicated on-site team, setting the stage for exceptional resident experience, ensuring elevated day-to-day living, and overseeing all operational and business functions of the building, including maximizing the net operating income.
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What you will do:
Customer Service:
Professionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs.
Maintain an overall focus on enhancing the customer experience.
Foster a strong customer service culture amongst all staff.
Promote a strong sense of community; participate in company sponsored community events.
Management and Administration:
· Ensure resident records are updated daily to coincide with receipt of approved leases, notices to vacate, skips, and evicts.
· Ensure all rents are received, recorded, and cheques are deposited, including security deposits.
· Pursue rental arrears; serving Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with Provincial Tenancy Act.
· Promote EFT payment – as the in essence only acceptable payment method – repeat message during renewal discussions.
· Take care of lease assignments and sublease requests within the prescribed response period.
· Assess together with the Property Manager any request for apartment upgrades during the lease.
· Assist with thorough orientation and training of new staff, as required, according to established on-boarding training plan.
· Maintain and update the resident directory, locker lists and bicycle room records – and assist with audits.
· Participating in various operations meetings.
· Complete and/or coordinate incoming and outgoing suite inspections and document as required.
· Prioritize follow ups on Moving in surveys – and oversee that deficiencies are resolved in timely fashion.
· Prioritize follow ups on poor Google ratings.
· Prioritize follow ups on poor service ratings related to maintenance requests.
· Negotiate lease renewals in conjunction with established targets and quotas.
· Reception coverage for short periods - as required.
· Assist with the daily monitoring and updating of work orders and Resident notes as required.
· Be familiar with and adhere to the company’s Health and Safety policy.
· Wear prescribed Personal Protective Equipment (PPE) if applicable.
· Comply with regular fire and life safety standards including monthly testing and annual drills. Ensure a thorough knowledge and understanding of emergency procedures i.e. fire and flood.
· Ensure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment to the Property / General Manager.
· Initiate and organize Resident events (Breakfast on the go, Ice cream day, Halloween, Holiday event etc.).
· Overseeing the Guest suite requests and coordinating with the all departments.
· Participate in special projects from time-to-time.
Marketing and Leasing:
· Actively promote resident referral programs.
· Negotiate lease renewals to achieve optimum value.
· Encourage appointments or viewings with all prospective resident callers or walk-ins, when needed. Conduct viewings of the property and suites with prospective residents.
· Qualify prospective residents to determine their needs and suitability as candidates.
· Negotiate leases to achieve optimum value.
· Participate in open houses.
· Assist in the lease approval process as required: collect all pertinent information on the Application Form and forward to the General Manager for approval; completed bank form, employment letters, EFT form and / or certified cheques, background checks, credit checks, lease signing, schedules, assignments, and addendum forms.
Sustainability:
· Set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling.
· Continually seek and engage residents and staff in identifying opportunities for waste reduction and improvements in recycling.
· Embrace and pro-actively support company's culture of environmental sustainability, and corporate and social responsibility.
Who You Are:
· Experience: 3+ years of related experience with residential property management or hospitality, post-secondary courses in property management or hospitality, experience leading a team.
· Education: A College or University education in a business or hospitality field would be considered an asset.
· Relationship/Leadership Skills: Able to communicate effectively and professionally, both oral and written; able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents, and the public
· Organizational/Multi-Task Skills: Ability to allocate one’s time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate
· Decision Making Skills: Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change
· Computer Skills: Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook; knowledge of Yardi an asset
· Availability: Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection. Being able to handle emergencies occurring after regular office hours
· Knowledge: A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations
· Police Clearance: A criminal verification check is required for employment
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$55,000 - $58,000 a year
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APPLY NOW!
We thank you for your interest in this opportunity, however please note that only selected candidates will be contacted regarding next steps in the hiring process.
