At TTi, people come for the opportunity and stay for the culture! Job Description Summary POSITION TITLE: Customer Service Representative REPORTS TO: Branch Manager DEPARTMENT: Milwaukee Product Service LOCATION: 5250 110 Ave SE, Calgary, AB T2C 5T5 BAND LEVEL: L1 Job Description: Job Description TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. Our industry-leading Milwaukee brand offers innovative heavy-duty power tools, accessories, and hand tools that are transforming how we work by delivering quality products with exceptional durability. Our dedication to company-wide innovation has led to our cordless leadership position across all product categories. We are fast, nimble, and aggressive, constantly striving to “raise the bar” in everything we set out to do, and actively encouraging those qualities in every one of our employees. Location: Calgary, AB Job Description We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre. The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win. What You Will Do Deliver best-in-class service to our customers Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk-in customer traffic Maintain monetary transactions, record maintenance, and assist with inventories as required. Prioritize in-branch repairs Conduct warranty assessments and instant tool replacements Showroom merchandising and stock replenishment Continuously develop and maintain strong product knowledge What You Will Bring Must possess effective business communication skills, initiative, and organizational skills Outgoing – excels in end-user engagement and conflict resolutions Strong computer skills Strong attention to detail and ability to stay organized Team-oriented and capable of working independently Experience with electric tools is a strong asset High school diploma What You Will Get Competitive base salary and bonus structure Health Benefits Coverage, including $500 annual Wellness Program Registered Retirement Savings Plan with Employer Matching Contributions Paid time off and employee discount programs Employee recognition and incentive programs, plus award-winning culture! About TTI Canada & Milwaukee Milwaukee is always in the market for people with the energy, enthusiasm and dedication to enhance our brand. Milwaukee actively promotes a strong corporate culture of respect, ethical integrity and social responsibility. We firmly believe that our people and our culture are the secrets to our success. We recognize your career path is as individual as you are. Whether you are considering joining us early in your career or you have been in the workforce for years, our priority is to help you meet your professional goals. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest brand in the industry. Milwaukee is a place to accelerate your career and explore your potential. Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive. TTI is a world-class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Our unrelenting strategic focus on Powerful Brands, Innovative Products, Operational Excellence and Exceptional People drives our culture. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI is proud of its own history, and proud, too, of the huge legacy of tradition and excellence that we have inherited from the brands that make up our Company today. TTI actively promotes a strong corporate culture of respect and ethical integrity. Our Values are our beliefs, principles and standards that do not change over time. Values are the resources we draw on when asked to make decisions. They form the groundwork for our ethical behavior. All that we do at TTI must be consistent with the values to which we subscribe.
