Toronto, ON - Dufferin Mall
$29 - $33 per hour
Tuesday, Thursday - Saturday Availability Required
Role overview
As the leading supervisor, you’ll partner closely with the store’s retail owner and manage a team of Eyecare Consultants to deliver an outstanding customer journey end-to-end, surpassing customers’ expectations time after time. You’ll be responsible for overseeing, coaching, and developing team members on all aspects of product selection, sales techniques, problem solving and service standards.
About Role
Key Responsibilities
Manage store employee’s performance through coaching and counseling
Supervise and train employees to ensure that they are providing excellent customer service and upholding Specsavers standards
Ensure that all merchandise is properly stocked and maintained in accordance with Specsavers standards
Train new employees on store policies, procedures, and operational practices
Always be an ambassador for the Specsavers brand, while championing the behaviours and values which Specsavers stands for.
Qualifications, Skills, and Experience
Previous optical management experience is desired
We’re people people, and you are too. You have a demonstrated history of exceptional customer care in your previous retail management position – bonus if your experience shows that you’re just as passionate about optics as we are
You help us stand out by embracing our unique Specsavers Customer Experience model, which means you prioritize driving long term customer relationships over short term results
You have an ability to lead and motivate a team to achieve excellent technical standards, creating and celebrating WOW moments and delivering experiences that transcend customers’ expectations
You surpass expectations by exceeding performance targets using key performance indicators to increase sales, minimize costs and maximize profits all while keeping in mind that our most important KPI is customer satisfaction
You have a keen eye for detail, ensuring that all orders and dispenses are as accurate as possible to maximize customer satisfaction
You have experience managing store operations and optimizing business performance by creating a vision of success, handling potential complaints and grievances with care, analyzing management reports, and managing the day-to-day running of the store effectively
