At Amazon, we are working to be the most Customer-centric company on Earth. One
customer experience that we are constantly looking to take to a new level is
that of the tens of thousands of software developers serving Amazon’s selling
partners globally by building business automation solutions with our
programmatic interfaces, including REST APIs. Our goal is to deliver a world
class Developer experience to simplify and accelerate achievement of ongoing
success using our programmatic products. To meet this goal, we are continually
seeking to improve the number of features and products available via API that
Developers and Solution Providers can innovate on, and in turn, accelerate the
success of our Selling Partners who rely on them.
Amazon Selling Partner Developer Services is seeking a results driven and
strategic program manager to own and scale API coverage. The scope of this role
includes partnering with a wide range of stakeholders to design, implement,
communicate, measure and iterate on key World Wide(WW) programs and initiatives.
The Program Manager should be well-versed in program/project management, change
management, and be able to maintain a high bar on quality of execution and
deliverables. The Program Manager will own multiple, cross-team/org programs and
workstreams that will aid the organization in working more efficiently and
effectively. The role will be responsible for creating and managing workback
schedules, identifying and implementing mechanisms that scale and/or seek
automation where possible, and lead strategic thinking on process and program
management for the entire team.
The ideal candidate is analytical, resourceful, customer-focused, and
collaborative, with clear communication skills and the ability to build strong
relationships with key stakeholders. They must be able to influence without
authority and separate noise from signals in a complex product space. They are
autonomous and have a proven track record in taking on end-to-end ownership and
successfully delivering results in a fast-paced and dynamic business
environment. They are able to quickly adapting to changing priorities and use
good judgment in stressful/ambiguous situations to relentlessly simplify
processes while earning the trust of a diverse set of partners and customers.
Key job responsibilities
-Identify, track, and oversee Amazon Stores’ coverage of Partner (Sellers and
Vendors) features and workstreams available on API (vs. Seller Central/Mobile).
-Lead the organization and management of closing these gaps, establishing
mechanisms and governance to ensure teams across Amazon launch products on API
at time of initial release.
-Coordinate new product launches with internal stakeholders and manage a roadmap
of future launches
-Manage and establish success metrics for APIs and app use cases to guide
prioritization and measure impact
-Support a number of strategic programs and priorities for the business
development organization
-Own and manage internal customer feedback and outreach channels
-Manage relationships across all internal partners who launch data products on
our API technology stack.
About the team
The vision of Selling Partner Developer Services is to accelerate innovation
across the Stores by providing the best modern data externalization service. To
enable this, we offer a world-class suite of data products and experiences to
empower the creation of innovative solutions on behalf of Partners. Our
foundational systems and tools solve for cross-cutting Builder needs in
externalizing data, and are easily extensible using federated policy and
reusable technology. We supplement that with rich value-added business
capabilities to accelerate the speed-to-market for Partners and Solution
Providers through customizable user experience while preserving customer trust
and holding a high compliance bar. Our APIs and 3P Solution Providers help
millions of businesses grow and succeed in the Amazon.com retail store,
representing hundreds of billions of dollars in sales annually. Basic
Qualifications: - Bachelor's degree
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using
data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams Preferred
Qualifications: - 3+ years of driving end to end delivery, and communicating
results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at
varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
The base salary for this position ranges from $69,700/year up to $116,400/year.
Salary is based on a number of factors and may vary depending on job-related
knowledge, skills, and experience. Amazon is a total compensation company.
Dependent on the position offered, equity, sign-on payments, and other forms of
compensation may be provided as part of a total compensation package, in
addition to a full range of medical, financial, and/or other benefits.
Applicants should apply via our internal or external career site.
