Company DescriptionEmbrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!Job DescriptionOur Colleague Services team is looking for a Coordinator who’s passionate about creating a welcoming and supportive environment for our on-site community. In this role, you’ll help foster a sense of connection and care through thoughtful service, strong organization, and a commitment to making our colleagues feel at home. If you’re someone who thrives in people-first environments and values teamwork, this could be the perfect fit.ResponsibilitiesManage all Housing/Activity telephone and counter inquiries including but not limited to: guest passes, parking passes, Lifestyles cards, maintenance concerns, roommate issues, Activity registration. Acting as staff concierge.Update and maintain daily cleaning standards for units and buildingsCo-ordinate the tracking, delivery and or removal all furniture inventory and appliancesParticipate in annual/semi-annual unit inspections, advising on any safety, maintenance or FFE updatesParticipate in administrative tasks related to scheduling and assignment of daily tasksPromotes safe working practices and proper use of PPEKey inventory, issuing and collection and cost recoveryManage all inventories (cleaning, sale items, stationary, etc.)Room inspection tracking, reporting and filingMaintenance request reporting, tracking and follow-upFoster positive working relationships with colleagues across hotel departmentsRecord and post all departmental meeting minutesAssist in managing the waitlist and room assignment processConduct audits of Housing records and Rent ManagerManage and maintain accuracy of the arrival/departure processVerbal and written communication with tenants and hotel colleaguesAssist with other duties of the department as requiredQualifications Degree in Hospitality Management or Business Administration preferredPossess a strong desire and talent to teach, coach and inspire a team of diverse employeesPrevious experience in a training or supervisory roleExcellent working knowledge of Microsoft applications requiredMust be able to prioritize work loadMust be detail oriented, highly organized, with good time management skillsStrong verbal and written communications skillsPrevious customer service, administration and housekeeping experiencePossess a valid Alberta driver's license, with a driver's abstract free of any serious demerit pointsBasic understanding of property maintenancePhysical Aspects of Position:Occasional physically demanding duties in residence and outdoors - encompassing standing, walking, bending & lifting (25kg)Additional InformationJob Perks & Benefits:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with AccorVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
