Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We are currently recruiting for a Senior Auto Damage Appraiser (Road Appraiser) to service the Ontario GTA region. In this role, you will be responsible for the assessment of motor vehicle repair costs and assist in the adjustment and settlement of automobile physical damage claims. The assessment will be conducted in an efficient manner to control the indemnity spend and expenses without compromising the delivery of superior customer service. What you'll do: Utilize automated estimating systems to prepare complete, competitive auto repair estimates and communicate repair estimate information to customers, repair facilities and claim representatives as required. Negotiate with repair facilities on repair plan processes Re-inspect repaired vehicles for quality of service and cost control measure. Evaluate actual value of vehicles declared a total loss and take proactive steps to control storage and rental vehicle costs. Adherence to dispatch needs and fulfillment of claim investigation and resolution in the field. Reports fraudulent claims to senior supervisor. Hours of operation can include evenings, weekends and statutory holidays. What you'll bring: Excellent communication and negotiation skills Minimum of 5 years of vehicle damage appraisal and collision repair industry experience Working knowledge of Mitchell Estimating System Strong knowledge in motor vehicle repairs including Passenger vehicles. Prior appraiser experience a must. Strong computer skills, good communication skills, a strong team player, strong problem solving skills What You’ll Get: Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Outstanding Career Development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion Corporate wellness programs to support our employees’ physical and mental health Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. #LI-MP1 We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
