Join us at Entrust At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. We’re looking for an Inbound Sales Customer Support The Inbound Customer Support handles all day-to-day Digital sales inquiries to Entrust. The successful candidate will be an integral member of the Sales Development team – help drive revenue and increase market share to meet and exceed corporate objectives. Working closely with sales, marketing, customer operations and support, you will be responsible to manage all inbound customer inquiries. The position requires the use of independent judgment within defined procedures to determine appropriate action, thereby aligning with the corporate objective to deliver customer service excellence. The Inbound Sales Customer Support will perform the accountabilities as detailed below & other duties as assigned. We offer flexibility We offer a diverse work environment Futureproof your career with a job in information security How you will make an impact: Primary contact for all inbound phone inquiries (creating cases in Salesforce) to Entrust Digital Sales and action accordingly by forwarding to colleagues, executives, support, verification, or sales Respond to inquiries regarding all products, pre-qualify and forward through Sales from Click to chat (live chat for Entrust Sales-digital, cloud and enterprise) Digital Sales email inbox and voicemail inquiries, research companies based on location leads criteria, and forward to the appropriate sales divisions as needed Assign all leads in Saleforce per territory listings Correspond with prospects for additional company information on forms and requests that are incomplete via email Provide administrative support for the SDR team Work with Verification and Support teams to ensure customer inquiries are responded to within one business day Create/research/update leads for Entrust Demos and Evaluations for all product lines and assign to Sales Teams for follow-up Create new accounts for Trial Evaluations Review all open leads greater than 2 plus days after assignment to reach out to lead owner. Manage unassigned lead queue in Salesforce, route leads accordingly Support SDR manager with reports and KPI tracking Qualifications: College Diploma, and/or relevant background in Customer Service, Pre sales or Inside Sales 3-5 years of related work experience and demonstrated customer delivery skills Telephone Skills and the ability to multi-task in a fast paced environment with minimal supervision Ability to work effectively under pressure, paying close attention to detail Demonstrated success in resolving customer issues/escalations Flexibility and fast adoption (to regular changes in priorities and workflow) Must be customer-focused and possess strong organizational and time management skills Positive, results oriented mindset Preferred Qualifications: University Degree, preferably in Business Administration, Sales/Marketing, or similar Customer service experience - excellent communication and interpersonal skills Working knowledge of Oracle and Salesforce.com Previous formal sales training is considered an asset Fluency in other language(s), in addition to English Why Should You Apply? Leader in the security industry Friendly, supportive & knowledgeable teams Opportunities for on-the-job training You’ll help secure identities! For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube. #LI-XT1 At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team: Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today! For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube Compensation Range: For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com. Recruiter: Xochitl Ticas Lara Xochitl.TicasLara@entrust.com Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
