At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Training & Education (T&E) Sr Manager is the OU/therapy/Business leader for training subjects. Partners with OU marketing, Medical Science and global OU to standardize, localize and adapt product and therapy training for internal and external audiences. • As a people leader, coordinates and leads a training and education team to deploy educational strategies to grow therapy adoption and penetration at the field level. Develop and manages the team enabling the work across the matrix. • Responsible for internal and HCP programs; Implementing training and ensuring daily tasks are accomplished by team members, interacting with both the field team and HCP to communicate information vital to the training process, and implementing and following up on projects related to training and education. This person oversees the product Training program for Medtronic employees, distributors, and HCPS, coordinates, and implements training and education projects related to the team and to HCPs itself, interacts with various departments on a regular basis, troubleshoot issues as necessary, and implements ways of improving and making processes more efficient. Responsibilities may include the following and other duties may be assigned. Plans, develops, and coordinates in-house product training programs for field support personnel and customers. Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids. Ensures training program(s) meets company and customer objectives. • Maintains communication with customers to ensure effectiveness of training. May utilize trainers with technical expertise. Continuously revises lesson plans to meet new training requirements and to keep technical information up to date. Responsible for reporting complaints and Adverse Drug Reactions (ADR) Plans, develops and coordinates in-house product training programs for field support personnel and customers. Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids. Ensures training program(s) meets company and customer objectives Maintains communication with customers to ensure the effectiveness of training. Continuously revises lesson plans to meet new training requirements and to keep technical information up to date. Facilitates customized training and education programs for Medical and Academic Professionals on diagnostic and therapeutic procedures, to increase procedural, technology, and product adoption to improve patient outcomes Participates in conventions, forums, symposia educational content, and scientific education programming meetings for promoting product and procedural awareness. Conducts/ Facilitates physician-led education and consulting, support establishment and maintenance of customer relations with clinicians and organizations. May utilize trainers with technical expertise. Access and determine educational gaps for therapy/procedure adoption among HCPs to design educational pathway Access and determine educational gaps in the employee journey to address certification pathways for sales and clinical team Provide professional communication with the field employees and HCPS. This includes phone calls, emails, involvement on district calls when requested, presenting in CORE Training, and speaking on internal calls when topics are appropriate. Be involved in the interview process when choosing speakers Implement HCP certification updates when new products are launched. Organizing agenda, pre-training, and materials, and implementing programs for HCP at launch and pre-launch phases Ensure feedback and training across the HCP continuum Assist in creating and executing strategies and programs to help build HCP, employee retention, and loyalty. Work cross-functionally with various internal departments to develop strategy and ensure field employees/HCP needs are met and business objectives are achieved. CAREER STREAM: Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people. which includes: accountability for mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals. DIFFERENTIATING FACTORS: Autonomy: Manages large team which would typically consist of both experienced professionals and managers. Turns the department strategy into a commercial reality by developing, communicating and implementing business plans to achieve business results. Receives assignments in objective oriented terms; has latitude to reinterpret objectives. Organizational Impact: Initiates programs or projects based on identified business and / or tactical needs. Decisions impact projects or operations, affect the deadlines, resources, and funds, and the achievement of organizational objectives. Typically has budget or P&L accountability for a department, function or geography. Innovation and Complexity: Develops new objectives, new operating policies, products, processes and standards in support of the job function strategy. Problems and issues faced are complex, difficult and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Communication and Influence: Communicates with internal and external customers and vendors concerning ongoing operations, programs or processes. Influences across functions and businesses while balancing divergent objectives to gain cooperation of other parties. May interact on issues that have externally divergent objectives. Leadership and Talent Management: Manages at least one (department, function, geography typically comprised of other People or Program managers and / or supervisors and experienced professionals. Recommends strategies, goals and plans for a group. Authorizes hiring, firing, promotion and reward within own area. Required Knowledge and Experience: Requires broad management knowledge to lead project teams in one department. Typically has mastery level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function. Requires a Baccalaureate degree and minimum of 7 years of relevant experience with 5+ years of managerial experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience. REQUIRED QUALIFICATIONS KNOWLEDGE/EDUCATION • Bachelor’s degree, or; • Advanced degree. • Preferable Healthcare background JOB EXPERIENCE • Minimum of 7 years of relevant experience with 5+ years of managerial experience, with a bachelor’s degree, or; • Minimum of 5 years of relevant experience with 5+ years of managerial experience, with and advanced degree. • Experience with Training, education, and HCP engagement SKILLS/COMPETENCIES • Communication and presentation skills • People management/leadership • Financial skills • Education and curriculum development DESIRED/PREFERRED QUALIFICATIONS DESIRED KNOWLEDGE/EDUCATION • Healthcare: Nurse, biomedical engineer, physician, Nutritionist • Master and PhD degrees as nice to have DESIRED JOB EXPERIENCE • Marketing, sales, Commercial capabilities, Medical Affairs DESIRED SKILLS/COMPETENCIES • Organization, people management, leadership, leadership by influence, P&L management, budget construction and control, presentation and communication skills. PHYSICAL JOB REQUIREMENTS • Travel- 50% time • Hospital, OR&ICU set visits The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status. If you need assistance completing your application please email AskHR@medtronic.com To request removal of your personal information from our systems please email RS.HRCompliance@medtronic.com
