Reservation Coordinator
The MRG Group
Vancouver, BC
Who we are:
MRG is Canada’s largest independent concert promoter and live entertainment venue operator. We produce over 1000 events annually across 9 owned and operated venues and have produced concerts hosted in clubs and arenas domestically, as well as Europe and Asia-Pacific. Our diverse portfolio includes leading hospitality businesses, record labels, experiential venues like Par Tee Putt and Dublin Calling, as well as AdmitOne, the fastest-growing multi-product ticketing platform in North America. We are at the forefront of the experience economy.
Who you are:
Reporting directly to the National Head of Sales and Events, the Reservations Coordinator is an on-site role focused on providing exceptional service to our guests. This position involves handling incoming calls and emails, managing reservations, and promoting our offerings to maximize revenue. Additionally, the role includes hosting duties, collaborating with the team to ensure Positive Shareable Experiences for all our guests.
Fine Print:
Manage inquiries about our regional venues and offerings via both inbound phone and email
Ensures a timely and efficient response to general inquiries received
Aligns with guests on reservation details, pricing and packages
Assist with the booking and planning of group table reservations
Collects payment for reservations and packages, changing reservation details according to guest requests as needed
Maintains contact lists and relationships and assist in qualifying leads, entering bookings into internal software and directing to the appropriate sales manager
Identifies and communicates corporate and event sales opportunities
Coordinates with venue leadership teams to ensure effective management of daily reservations and optimization of booking opportunities
Assists host team to manage restaurant reservations, including assisting the host team on the floor as required
Supports the Operations Team and Sales Managers in building a successful client event
Works with Operations Team to deliver on the positive shareable experience we strive to provide to our guests
Aligns and supports the Sales Team and Regional Operations Team on strategies
Maintains property calendar for internal and relevant external events
Liaison for the Operations and Sales management teams, communicating with each group regularly
Remains current on local events
Provides insightful feedback to management on ways to maximize revenue and new opportunities to maximize revenue
Assists with the coordination of projects, reports and plans. Leads projects and/or tasks as assigned
We are looking for someone with:
Minimum 1 year experience in a similar customer facing role
Outstanding customer service execution
Excellent written and verbal communication skills
Problem solving and analytical abilities
Team player with strong initiative
Ability to balance multiple projects and guest requests at once
Exceptional accuracy and attention to detail
Project management, multi-tasking, and time management
Ability to work well with a team or individually
Proficiency with Reservations System (7Rooms), Catering & Event Systems (Triple Seat), POS (Square), Google Suite and CRM experience considered an asset
What’s In It For You?
A competitive hourly rate
Participation in the MRG Travel Ambassador Program
Opportunities for professional growth in a dynamic, industry-leading organization
A collaborative, innovative culture that celebrates creativity and new ideas
Employee discounts & access to unique experiences across The MRG Group’s portfolio of events, venues, and hospitality properties
Other things you need to know:
The MRG Group is committed to diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply.
If you require accommodation during the recruitment process, please contact people.culture@themrggroup.com.
Thank you for your interest in MRG. Given the anticipated interest in this role, only those selected for an interview will be contacted.
MRGCareers
