Who Are We?
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.
What Do We Offer?
At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story
Responsibilities:
Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
Prepare quotations for the targeted accounts applying the pricing policy and market intelligence
Create and update customer SOPs for key account clients
Regular performance review meeting with Key Account clients
Monitor the status of parcels (track and trace), and report to Key account customers
Weekly and monthly KPI Delivery / Dispatch Rate Performance report to key accounts
Data analysis and find the root cause for corrective actions based on tracking & tracing report from key account customers
Prepare AR billing invoices/statements and send to customers weekly, follow up on any late payment issue
Review claims from Key Account Customers
To take up additional tasks as assigned
Back up for other team members when necessary
Qualifications
Minimum 1 year of experience in customer service or key account position in a related industry
Experience in inventory, warehouse, or logistics is a plus
Bachelor’s degree in Business Administration or a relevant field
Excellent data analysis and reporting ability
Excellent communication and interpersonal skills
Proactive, resourceful, responsible, independent, and assertive
Good leadership and problem-solving skills
Good time management and organizational skills
Customer-oriented
Good team player
Good report writing skills
Good presentation skills (preferred)
Good command of written and spoken English
Good command of Mandarin
Basic geography knowledge
Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program
Salary up to $40,000 to $42,000 CAD
