The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role In this role, you will work on a variety of projects to implement and improve AspenTech's control systems and provide ongoing customer support to ensure reliable performance and world-class customer satisfaction. Working from AspenTech’s Montreal office, and from company and customer sites across North America as required, the successful applicant will contribute to project delivery excellence in support of utility customers in the energy generation transmission and distribution industries. Your Impact Provide loyalty-inspiring customer service that drives user engagement and sustains product usage. Design, plan, integrate, test and commission hardware and software requirements on customer systems. Evaluate contract specifications and define project requirements through customer communication and communicate the requirements to other departments as necessary. Provide networking and system/application design. Perform hardware, software and system installation, integration, and testing for projects. Customize system, hardware and network configuration based on customer requirements. Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary software. Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech. Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers. Develop and/or maintain customer focused training materials for new releases and new applications in the industry. Uncover and analyse client/prospect needs to support growth in usage. Develop strong relationships with customers, building an understanding of their business needs and challenges. Potentially serve as the key person dedicated to maintaining the relationship between AspenTech and one or several important customers. Collaboration with other AspenTech functions to maintain and develop business opportunities. Participate in AspenTech’s pre-release software testing program to drive improved product quality. Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase. What You'll Need Minimum of 3+ years of relevant experience. Bachelor’s in engineering or related field experience required. Electrical, computer, physics, or systems is preferred. Previous experience with AspenTech SCADA software or another advanced tool from another vendor is a plus. Language requirement French: A1 (advanced) and English level C1 (advanced), the position requires interactions with international clients. Knowledge of computer programming. Introduction to C programming at minimum. Knowledge of computer architectures, networking, databases, and operating systems. Excellent organization, interpersonal and leadership skills. Strong commitment to providing superior customer service. Excellent analytical, problem-solving, and technical troubleshooting skills Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills. The ability to identify opportunities that create value for customers with a strong customer first mindset. Ability to manage multiple responsibilities and competing priorities. Familiarity with public utilities is a plus. Ability to travel to customer sites across North America, on occasion to other customer and company sites globally and potentially more frequent in the province of Quebec. Quebec engineer certification (OIQ) is a plus. A valid driver’s license is preferred. #LI-DW1 AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at recruiting@aspentech.com. GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS
