Mortgage Administrator
Contract opportunity in the insurance industry for an experienced mortgage administrator in Waterloo. Apply your banking and customer service expertise to support specialized lending for high-net-worth clients. Hybrid role with consistent hours and no overtime. Fast-paced, detail-oriented environment.
What is in it for you:
• Hourly salary of $18-20, based on experience.
• 12-month contract.
• Full-time position: 37.50 hours per week.
• Weekday schedule from 9 am to 5 pm.
• Hybrid work: in-office Tuesday to Thursday.
• Opportunity to work in a dynamic and professional environment.
• Join a passionate and inclusive team of professionals.
Responsibilities:
• Address complex and escalated queries from internal and external clients, including advisors, lawyers, and sales teams.
• Respond to inquiries in a timely, accurate, and professional manner.
• Investigate issues using internal bank systems and escalate monetary decisions or exceptions as needed.
• Recommend solutions within approved parameters.
• Set up and administer new loan business and process related financial transactions.
• Prepare complex loan documentation for commercial lending.
• Analyze and interpret various loan documents such as business declarations and commitment letters.
• Ensure receipt and accuracy of documentation from lawyers and advisors.
• Follow up on incomplete or incorrect submissions.
• Maintain accurate records to meet compliance and audit requirements.
• Input and manage documents using AWD.
• Identify workflow or training gaps and recommend improvements.
• Meet service level agreements and escalate concerns to the manager when necessary.
• Act as an escalation point for client complaints or concerns.
What you will need to succeed:
• Post-secondary education.
• Completion of a university degree or college diploma in a related field is preferred.
• Paralegal or law clerk designation, or completion of a legal assistant program, is considered an asset.
• 3–4 years of experience in a customer service or administrative/clerical role.
• Previous experience in the banking industry.
• Experience working in high-volume, fast-paced environments.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication abilities.
• Bilingual in English and French to support clients in both languages is an asset but not required.
• Excellent organizational and time management skills.
• Knowledge of specialized lending products is an asset.
• Ability to work effectively in a team environment across multiple locations.
• Confident in decision-making and accountability for outcomes.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
MFCJP00015078
