The Director of Finance, Global Operations will support the AVP, Global Operations Finance and be a key financial advisor to the teams reporting directly into the Global COO, including Operations Strategy, Global Resourcing COE, Corporate Real Estate, Procurement, Contact Centre and more. This role will be critical to the reporting of Global Operations financial results and a key advisor to senior collaborators. This person is responsible for leading a team and partnering with various Operations Finance Directors to provide clear and actionable analysis for the monthly expense results, outlook, and budgets across the function. These updates will come in the shape of reviews with key Operations partners as well as with the broader FP&A team on a recurring basis. Linking the various drivers of Operations expenses (initiatives, volumes, etc.) across the numerous products, markets, and value chains (Contact Center, Claims, etc.) is key to succeeding in this role. Responsibilities: KPI Leadership and Centralization: Drive finance participation and leadership in KPI reporting through collaboration with Operations Strategy and segment Finance Directors, seeking opportunities to centralize, automate, and streamline processes. Strategic Savings and Reporting: Support the development, tracking, and reporting of major multi-year strategic save initiatives with consolidated reporting by segment, leader, and savings type, ensuring accountability and addressing risks. Global Initiatives: Act as the key expense/finance representative for major global initiatives and partner with the initiative owners to ensure financial transparency of benefits and costs into the program. Leverage subject matter authorities across the FP&A team where able FP&A Leadership and Expense Management: Serve as the primary FP&A lead for Corporate Operations, responsible for forecasting, budgeting, and results reporting. As well as be responsible for the consolidation of Global Operations expenses, on a monthly basis through consultation and collaboration with other expense partners. Transformation and Innovation: Educate colleagues on transforming results into comprehensive business stories, find opportunities to improve reporting processes, and lead initiatives to improve engagement and continuous improvement. Collaboration and Risk Management: Act as a key finance representative for global initiatives, partner with segment and MBPS finance teams, manage expense risks, and cultivate a collaborative and innovative environment through team-building and relationship expansion. Required Qualifications 10+ years of relevant experience in progressive accounting roles. University degree in business, finance or equivalent Strong interpersonal skills, ability to collaborate, and can negotiate and influence effectively Results oriented, able to manage expectations, work under tight deadlines and handle contending priorities Solid analytical and technical capability - ability to assimilate/summarize a large amount of information from multiple sources and present in a value-added form for senior management Proficiency with Microsoft 365 tools and ability to learn new applications quickly Preferred Qualifications CPA/MBA highly preferred Self-starter with the ability to work independently, think ‘out of the box’, particularly in the areas requiring sound, independent judgment, problem-solving and analytical skills. Excellent customer focus and commitment to quality. Strong business insight with ability to communicate complex concepts and results in a clear, concise, easy to understand manner (written and verbal). Smartview, Anaplan and Lawson knowledge (or other complex GL package) would be an asset. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $105,750.00 CAD - $190,350.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
