Help Desk Specialist
Posting #: 4103 Posting Date: 06/09/2025 Posting Closing: 06/23/2025 4:00 PM
Have you heard of us?
Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.
We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.
All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.
Are you the one we’re looking for?
We are seeking a dynamic, highly motivated Help Desk Specialist who demonstrates our values of compassion, accountability, responsiveness, and empowerment to our clients, families, and each other.
The Help Desk Specialist is responsible for providing IT support for all staff, which includes but is not limited to troubleshooting on computers and tablets, aiding in email setup and general computer education, and maintaining inventory.
This position is a non-unionized, permanent, full-time position. The rate of pay is $25.78 per hour. In this role, you’ll be interacting with our staff and clients at various locations across Hamilton. In-office hours are required, as you will be expected to issue equipment to clients and staff.
Key Responsibilities:
Responsible for the administration of IT equipment.
Conduct on-site problem determination and analysis.
Provide advice and technical guidance to staff and technical resources as the situation warrants.
Go on site to support staff or projects that can’t be performed remotely as well as routine maintenance.
Document in detail the activities carried out as well as the technical information collected.
Identify and escalate production critical issues to the appropriate groups.
Comply with internal controls and policies as applicable.
What you will bring:
3-5 years experience with level 1 help desk.
Demonstrated ability to work both in a self-directed manner and as a team player.
Commitment to excellent customer service to both internal and external customers.
Superior organizational and time management skills.
Ability to work under pressure to meet tight deadlines.
Strong attention to detail.
Invest in Yourself as we Invest in You! Wesley offers…
A positive work culture that prioritizes all staff having an opportunity to contribute
A supportive team that will empower you to achieve great milestones!
Fun and engaging organizational events such as our Staff Appreciation Event
Professional development and training opportunities
Full Health & Dental Benefits (Eligible After Three Months)
Personal & Vacation Days
RRSP Contribution Program (Eligible After One Year)
Employee Assistance Program Available Immediately
Employee Discounts
Please Apply Via: Our Wesley Bamboo Portal:
Click on this link: https://wesley.bamboohr.com/jobs/
From there you can access all of Wesley’s job postings
Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.
