At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.
Division: Integrated Services for Newcomers
Program: Settlement & Family Services - ISIP
Employment Type: Permanent Part-Time (26 hours/week)
Number of Positions: 1
About the Position:
The Case Manager (CM) works with highly vulnerable immigrant/refugee families and youth during the settlement process by providing a wraparound client-centered case management service. The CM is responsible for recruiting eligible families and youth and providing one-on-one case management, support and group services to a population who struggle through multiple barriers during their settlement process, with the goal of building and enhancing their capacity towards self-independence and self-reliance.
Reports to: Program Coordinator
Key Duties & Responsibilities:
Provides recruitment through outreaching to at-risk/vulnerable immigrant and refugee families and youth
Conducts comprehensive intake, eligibility and needs assessment
Performs a case management approach through setting action plans as well as the "wrap around" service plan with clients
Offers continuous case monitoring and follow up
Conducts home visits when necessary
Provides settlement counselling and settlement assistance and support to clients
Bridges clients to different services
Liaises and works closely with community agencies and partnering agencies
Conducts life skills, literacy and essential skills group sessions for clients
Provides group services, case conferencing, supported access and transition support to external services
Ensures all services meet accreditation standards
Maintains up-to-date case records
Responsible for report writing and making case records
Maintains statistical records for accountability, funding applications/reports and program development purposes
Attend case conferences, supervision and team meetings regularlyAttends division staff meetings and training opportunities as required
Provides settlement assistance and support to newcomers arriving in YVR
Works closely with staff members of other S.U.C.C.E.S.S. divisions/offices in providing joint support to individuals and families
Performs other tasks as assigned by supervisor
Education, Training and Experience:
Bachelor’s degree or Diploma in Social Work, Psychology, or related discipline
Two (2) years of family/youth work experience and/or settlement work experience with vulnerable populations is preferable
Experience in group facilitation
Demonstrates knowledge about local community resources for at-risk and vulnerable immigrant populations
Demonstrates experiences on conflict resolution, case management and basic counselling skills
Demonstrates strong understanding of case planning and case management principles and techniques
Demonstrates good knowledge of issues vulnerable immigrant families and youth are facing, including social, cultural, emotional, mental health, health and sexual orientation issues
Demonstrates language and cultural proficiency that is applicable to the various source countries of vulnerable populations in their service area
Demonstrates knowledge and experience in cross-cultural communication and service methods appropriate to clients with low literacy and low English skills
Job Skill and Abilities:
Excellent verbal and written communication skills in English with at least one second language to perform language-specific service
Excellent in interpersonal and communication skills
A good team player with internal and external stakeholders
Ability to deal effectively with people from diverse backgrounds
Excellent program planning, time management and organizational skills
Proficiency in the use of Microsoft Office Suite and basic internet skills
Comfortable in performing home visits/outreach
Multi-tasking and flexible
About S.U.C.C.E.S.S.:
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), and S?l?ílw?ta?/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.
At S.U.C.C.E.S.S., we take care of our communities and our people!
Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:
· paid time off ‘monthly wellness days’ (up to 12 days per year)
· additional agency holidays (2 additional statutory holidays)
· 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
· company-funded pension (GRRSP)
· extended health & dental plan
· employee & family assistance programs
· access to wellness programs (such as subscription to Headspace) , and more
S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.
Interested candidates please apply by 11:59pm, June 11, 2025
While we appreciate all applications, only those selected for an interview will be contacted.
