At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.
Division: Integrated Services for Newcomers
Program: Settlement & Family Services - ISIP
Employment Type: Permanent Part-Time
Number of Positions: 1
About the Position:
Deliver outcome-oriented settlement program to eligible newcomers. The Settlement Practitioner delivers settlement services for seniors, women, men and youth under the following components: a) Needs Assets Assessments and Referrals, b) Information and Orientation, c) Employment Related Services, d) Community Connections and e) Support Services.
Reports to: Settlement Services Program Manager
Key Duties & Responsibilities:
Performs formal review of newcomer needs across a broad spectrum of settlement areas (language, employment, housing, community connections, etc.)
Develops Settlement Plans and follow-up support for newcomers based on identified needs with consideration of government, professional, business and community services available
Performs clients’ data entry using IRCC provided system
Refers or arranges clients to appropriate services as needed (i.e. crisis counselling)
Provides newcomers with client-centered settlement and integration information and orientation services about Canada plus the community they intend to settle
Delivers one-on-one consultations via various communication methods (i.e. in-person, email, online and by phone)
Provides information and orientation through workshops, group sessions and classes
Liaises with government, professional, business, schools and community services as necessary to ensure provision of up-to-date, accurate and detailed information to newcomers and client settlement needs
Facilitates bridging activities such as mentoring between newcomers and Canadian citizens, employers, businesses, professionals and public institutions
Facilitates guided visits for newcomers to foster familiarization to existing government and community resources and support
Plans and implements large and small events
Performs cultural interpretation between clients and service providers
Performs interpretation for workshop speakers, where applicable
Translates resources for newcomers
Plans and implements large and small events
Outreaches to local communities organizations (i.e. public libraries, community recreation and senior’s centres, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) in order to conduct program promotion and recruit new clients
Attends program meetings on service delivery issues
Provides up-to-date information to the Regional Manager or Settlement Services Program Manager within the service region regarding changes to community services, government departments and procedures
Works on improving program service outcomes and day-to-day services to newcomers by participating in professional development programs as assigned
Documents clients’ needs, settlement plans, attendance records, and program outcomes to client database
Performs other related duties as assigned by Settlement Services Program Manager or Regional Manager
Education, Training and Experience:
Bachelor’s Degree in Social or Human Sciences
Experience in working with immigrants, live-in caregivers and refugees
Experience with multicultural clientele and immigrant related services
Experience in conducting workshops and events
Experience in one-on-one settlement service delivery
Knowledge of settlement information and resources
Knowledge of the local geographic area
Job Skill and Abilities:
Excellent written and oral communication skills
Excellent interpersonal and intercultural communication skills
Ability to work independently and as a part of a team
Second language knowledge is an asset
Excellent technical skills in MS Office and web-based applications (e.g. MS Teams and Zoom)
Excellent resource, time management and organizational skills
Excellent attention to detail and commitment to excellence in service delivery
Excellent group facilitation skills
Ability to work with individuals and communities facing cultural adjustment challenges
Ability to design, promote, deliver and facilitate orientation and education workshops
Ability to speak and write a second language (ex. Tagalog) may be considered as an asset in order to meet diverse clientele and operational needs”
About S.U.C.C.E.S.S.:
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), and S?l?ílw?ta?/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.
At S.U.C.C.E.S.S., we take care of our communities and our people!
Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:
· paid time off ‘monthly wellness days’ (up to 12 days per year)
· additional agency holidays (2 additional statutory holidays)
· 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
· company-funded pension (GRRSP)
· extended health & dental plan
· employee & family assistance programs
· access to wellness programs (such as subscription to Headspace) , and more
S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.
Interested candidates please apply by 11:59pm, June 11, 2025
While we appreciate all applications, only those selected for an interview will be contacted.
