JOB TITLE: Bilingual Customer Service Representative - 15 Month Contract (Onsite) JOB LOCATION: Mississauga, ON ABOUT US CONMED Corporation is a progressive, global medical device company, operating in 20 countries. Through thoughtful leadership, innovation and teamwork, we are changing the future of healthcare. Our 3,500 employees worldwide make meaningful contributions, positively impact the business, and advance in their careers as our company and product portfolio grows. We are a leader in Orthopedics, General Surgery, Gynecology, Gastroenterology, Pulmonology, and Anesthesiology and our employees enjoy challenging and diverse job opportunities across these varied specializations. CONMED is headquartered in the United States. We operate throughout Canada, with an office in Mississauga, Ontario, as well as 18 additional countries globally. Our international presence includes more than 20 locations throughout Europe, Australia, Latin America, Asia, North America, and the Middle East. JOB DESCRIPTION The role is responsible for all English and French customer service interactions via phone with a high regard for confidentiality, detail and accuracy. The Bilingual CSR’s primary responsibilities include answering incoming customer calls and redirecting the calls to the appropriate Ambassador, providing basic product information upon request for general order status information. In addition, this role is responsible for communicating backorder status, pricing, product cross-reference, local sales contacts to customers. At CONMED, you'll work closely with a close-knit team of talented professionals who will mentor you to grow and take on more responsibility. If you have a passion for customer service, are energetic, independent, and able to multi-task this role is a fit for you. Come inspire us through your dedication, creativity and exceptional performance - we'll do the same for you! KEY RESPONSIBILITIES Entering orders as per customer Purchase Order into Oracle. Entering orders for Pre-Orders and ship completes. Sending order confirmations to customers for booked orders through GFAX. Learn to identify customer needs or desires and redirect their calls to the appropriate department/individual. Respond to customer inquiries regarding order status. Keep a record of incoming inquiries to be able to provide appropriate services or to redirect. Work with colleagues when necessary to resolve customer complaints. Invoice and monthly statement printing and mailing to customers. New customer/Sales Representative account set up. Regular customer accounts maintenance. Learn the software systems used by the company to be able to communicate effectively with incoming inquiries. Perform other duties and special projects as assigned. MINIMUM SKILLS AND QUALIFICATIONS Fluent in written and spoken French and English. 2-3 years’ experience working in customer service, preferably in a bilingual role. Experience in medical devices/pharmaceutical industry is an asset. University degree or college diploma. Proficient in all MS Office Applications. Communication skills like a pleasant demeanor and ability to work with multiple personalities. Patience to be able to stay calm in an intense environment. Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner Additional Requirements: Ability to spend a substantial amount of time working with a computer and a phone at a standard office work station. This is an onsite role. WHY CHOOSE CONMED? Not only is CONMED Canada recognized as a Great Place to Work® but it also offers a wide array of perks and benefits to fit your unique needs! Employer funded Health and Dental Benefits and Extended Healthcare Services Health Care Spending Account Lifestyle Spending Account 2 Weeks’ Paid Vacation to Start Wellness Days “Dress For Your Day” Dress Code Attire Social Activities An Inclusive and Engaged Work Environment CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment CONMED Corporation is a progressive, global medical device company. Through thoughtful leadership, innovation and team work, we are changing the future of medicine. Our 3,500 employees worldwide make meaningful contributions, positively impact the business, and advance in their careers as our company and product portfolio grows. We are a leader in Orthopedics, General Surgery, Gynecology, Gastroenterology, Pulmonology, and Anesthesiology and our employees enjoy challenging and diverse job opportunities across these varied specializations. We are headquartered in upstate New York with additional domestic facilities in FL, CA, MA, CO, and GA. We have an international presence in more than 20 locations throughout Europe, Australia, Latin America, Asia, North America, and the Middle East.
