We’re a results focused, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our platform helps you grow smarter.
In 2024, Unbounce, a leading landing page creation and conversion optimization platform, merged with Insightly, a CRM and marketing automation platform. We’re beginning to move toward a unified brand, making it an exciting time to join and help shape our product strategy. In the meantime, you’ll get to know two powerful tools that simplify how marketing and sales teams collaborate.
Our team's technical expertise and creativity work together to drive our mission forward every day. We strive to be a workplace of inspired minds by fostering an environment where innovative thinking is encouraged, and where everyone is given the opportunity to grow and contribute to the achievement of their goals. We aim to continue being an innovative and inspiring company that both our customers and employees admire—and we invite our future team members to join us!
About the role:
We’re looking for a Customer Success Manager to help us drive success for our Unbounce customers. You will work on engagement and retention of your portfolio while partnering with Growth, Marketing, and Product to share what you’re hearing from customers, and help influence our product and processes. In this role you will be part of the Customer Success team and report directly to the Manager, Customer Success.
** Please note that our Talent Acquisition team will not reach out to you through channels like WhatsApp or text or Messenger. All communication will be through official Unbounce email domains. Please double check the correct spelling in domains of any email communication you receive representing Unbounce.
What you'll be doing:
Developing a trusted adviser relationship with Unbounce customers using Zoom and email as the primary contact sources
Consistently engaging customers in your book of business through frequent check ins and Business Reviews, focusing on feature adoption and overall engagement with the product
Providing timely recommendations and educating Unbounce customers based on their business goals and utilization insights
Helping identify "at-risk" accounts and developing re-engagement strategies
Helping identify and drive customer expansion and renewals
Identifying customer needs and collaborating with the Product team to ensure customer success with special emphasis on upgrades and renewals
Collaborating cross-departmentally with other stakeholders to identify customers for internal projects, user research, case studies and more
Advocating for our customers through customer stories; sharing trends and insights with internal stakeholders to guide product development
Mastering Unbounce products and deeply understanding our customers’ use cases
Keeping well-informed of competitive products and solutions and what makes Unbounce unique
Represent the Unbounce customer base in interdepartmental meetings/projects
A little about you:
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What’s in it for you:
? Compensation range $70,000 CDN + variable
? Flexibility and Time Off
Flexible Time Off Policy - We encourage a minimum of 4 weeks per year!
Remote First Team
Flexible Hours
Work From Anywhere Program
? Health and Wellness
Health Insurance
Employee Assistance Program (EAP)
Quarterly Company Wide Recharge Days
End of Year Company Wide Holiday Closure
Maternity & Parental Leave Program
$2000 Lifestyle Spending Account (LSA)
Weekly Virtual Yoga Classes
?Growth & Future
RRSP, 401(K), WWK Pension Personal Contributions
Volunteer Day
Team Building Budget
Referral Program ($1000)
Anniversary Milestone LSA Top Up
Birthday Day Off
Professional Development Budget
?And more perks!
Share our values:
Customer First
Bias for Action
High Velocity Decision Making
Value Individuality
Results Focused
We Value Individuality!
At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where team members can do the best work of their careers. We’re bolder and more brilliant together.
We’re dedicated to ensuring each team member feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We’re committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.
We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we’re taking action against unequal pay in our community through leading the #PayUpforProgress movement.
If you require any accommodations or support during the recruitment process, please email us at careers@unbounce.com.
