Your new career adventure starts here! Job Summary: Are you a natural problem solver? Can you think on your feet and provide an exceptional customer experience? Then TripSpark wants you! TripSpark Technologies has an exciting opportunity for a Deployment Specialist who will be responsible for deploying our technology within the transit agencies throughout North America. You come with a mix of technical and interpersonal skills and love interacting with internal and external customers. Job Description: The Deployment Specialist is responsible for a wide range of technical services, including: Installing, configuring, testing and troubleshooting TripSpark’s software and in-vehicle hardware Working closely with the Customer, Project Manager and the Professional Services team to ensure that our solution is delivered and operational in the most efficient and effective manner possible. Analyze and document in detail a customer's business requirements and understand their business processes. Develop strong relationships with your clients and establish credibility and trust quickly. Confidently communicate about the Software and the Project status to internal and external stakeholders. Interpreting union contracts and understanding how a customers business rules will be addressed through different software configurations. Work under minimal supervision and deal with multiple projects effectively and efficiently, meeting stringent timelines and changing priorities. Using your strong leadership skills and the ability to think analytically and strategically to resolve problems. Create training content and deliver training to the customers' end users or subject matter experts. Support customer testing activities; log and track customer issues and ensure they are resolved in a timely manner. Always looking for ways to make things better, faster and more streamlined – both for customers and internally. Qualifications: 3 to 5 years of direct customer facing experience in a technical software implementation role is required Superior command of written English with a demonstrated ability to produce quality documentation is required Bachelors Degree or Diploma relevant to the information technology industry is preferred Experience working with MS SQL databases as well as writing queries to extract data Strong Software configuration skills with an ability to work with system logging to identify problems Superior troubleshooting and problem solving skills Excellent consulting and business analysis skills Excellent communication and active listening skills Previous experience/knowledge of the transit industry. Ability to travel up to 50% of the time within North America Ability to enter both the US and Canada for work (required) Worker Type: Regular In the transportation industry, we like to think we put the Spark in every Trip. In terms of company culture, we like to think we put the ‘team’ in teamwork. The first thing you’ll notice when you work at TripSpark Technologies is the comfortable size and agility of the group. We work closely with each other across every department, which allows us to perform at the highest level. Even when a part of the team is located in another area of the North America, we continue to collaborate, communicate and connect. What this amounts to is a greater dedication towards serving, growing and innovating alongside our clients. Working at TripSpark Technologies is a daily adventure and has some unique benefits and advantages. Quite literally. Our full employee benefits package provides for personal and family protection as well as flexible work hours. From our stocked soft drink machines to our staff-wide, catered munch and mingles, TripSpark makes its employees a priority by providing a creative and energetic workplace. Come and be a part of this thriving company and let’s go on this adventure together. TripSpark is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. Learn more about working @ TripSpark >> Back to Job Postings
