At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are hiring a Client Delivery Manager! In this role you will coordinates all aspects of a product or service offering for a client, from inception to installation to final delivery. The successful candidate will be required to manage the client relationship at a service level, hosting regular service reviews, incident escalations/management and service level agreement tracking. The role will work closely with the Global Account Management and Support Service Lead functions but will need to build and maintain strong relationships across all functions, including delivering to Business leads. We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and will work both on-site and remote. Responsibilities: Ensure that the standards of Client Services meet or exceed expectations for allocated clients. Produce Client Service Reporting, co-ordinate and run Client Service Meetings and case reviews Seeking new opportunities and following up on opportunities to drive commercial outcomes. Delivery of all relevant information to Account Management for pricing. Internal sponsor for changes to client production environment. Manage client priorities and expectations for future releases. Escalation point for day to day issues, escalating to Account Manager or Business Lead appropriately. Additionally you will act as Critical Incident escalation point and provide the client by assisting with co-ordination and communication. Liaise with the additional Broadridge teams when required, including: Service Management, Core development, Infrastructure, Account Management and Corporate IT and Governance groups. Measure and report agreed client key performance indicators or service level agreements both internally and externally, taking proactive action as required. Identify, champion and implement process improvements. This may include - Client satisfaction surveys and additional feedback from clients or continual reviews of key performance indicators. and service level agreement. Qualifications: 3-5 Years in Client Services or Account Management: Experience in a similar role is crucial for understanding the nuances of client relations and service delivery. This period allows individuals to develop the necessary skills in client management, problem-solving, and communication. Bachelor’s Degree in business administration, management, communications, information technology, or a related field is often preferred. Experience in Managing Escalations and Incidents effectively, which might be gained from roles involving high-pressure problem-solving and communication. Familiarity with Cross-Functional Collaboration: Experience working across different teams, such as service management, IT, and Product, to understand the dynamics and requirements of successful collaboration. Proven Track Record in Business Development or Opportunity Management: A history of seeking new business opportunities or enhancing client relationships to drive commercial outcomes. Exposure to Change and Release Management: Experience overseeing changes to production environments and managing software or product release cycles. Analytical and Reporting Experience: Ability to produce reports and analyze data related to client services, KPIs, or SLAs. Competencies: An understanding of delivery methodologies (Agile/Waterfall) and SDLC as well as exposure to ITIL processes & Framework. Experience working in Capital Markets and exposure to Trade Lifecycle. Strong and clear communication, both written and oral Strong organizational and planning skills as well as critical thinking and problem-solving skills. A skilled negotiator with an ability to influence and ensure conclusive resolution. Able to build and maintain strong relationships both internally and with clients Flexible approach to work and used to working in a challenging, fast shifting environment A champion of innovation and continual improvement. Experience working in a global team, supporting a 24/7 service. Ability to self-serve and work with autonomy. Critical thinking and problem-solving skills. #LI-DS1 #LI-Hybrid Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates. We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com. Broadridge Financial Solutions, Inc. (NYSE: BR), is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries. Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model. LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridge’s high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomes—rather than how, when, and where work is done. We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe. Learn about our DEI Program here. We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.
