Description
Location: 600 de Maisonneuve Boulevard West, Montreal, H3A 3J2
Status: Permanent, full-time (37.5 hours/week)
Schedule: Monday to Friday, 8:30 a.m. to 4:30 p.m. (must be available between 7:30 a.m. and 5:00 p.m. based on operational needs)
Be part of an innovative team using cutting-edge technology!
Join our team!
The team members in the clinic are dynamic, passionate, and always ready to provide the best client experience. They genuinely enjoy interacting with patients.
Here’s the impact you’ll have and what we’ll accomplish together:
The administrative assistant will be responsible for performing various administrative tasks, delivering exceptional customer service to high-profile executive patients, and working as part of a team to achieve departmental goals.
Your responsibilities will include:
Handling requests from assigned physicians
Answering patient phone calls
Sorting messages for physicians or nurses
Contacting external medical clinics to schedule follow-up appointments for patients
Occasionally following up on missing test results
Performing any other related administrative tasks
Qualifications
You are the missing piece of the puzzle:
High school diploma completed
Minimum one year of customer service experience required
Bilingualism (spoken and written) is essential
Basic knowledge of MS Office (Outlook, Excel, Word)
Attention to detail and precision
Knowledge of medical terminology (an asset)
Polite and courteous demeanor
Fast execution and discretion
Respect for confidentiality
Reliability and punctuality
Good stress and priority management
Ability to multitask
Neat and professional appearance
Act as a point of contact for our clients
Answer client questions and ensure minimal wait times
Ensure client satisfaction
Schedule internal appointments for clients
Any other related duties
Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.
