We are looking for an experienced Customer Success Team Lead to lead a Team responsible for driving long-term client relationships and expanding post-sale value. This is an excellent opportunity for a hands-on leader who thrives in fast-paced environments, enjoys mentoring others, and is passionate about delivering an exceptional customer experience.
About the Role
In this role, you’ll oversee a team managing SMB and key mid-market and enterprise accounts. You’ll coach Customer Success Specialists to deepen client engagement, ensure smooth renewals, and identify opportunities for growth. You’ll also work closely with leadership and other departments to evolve customer strategy, operations, and outcomes.
What You’ll Do
Lead and grow a team of Customer Success Specialists supporting SMB and high-value clients
Establish and refine processes to improve onboarding, engagement, retention, and expansion
Build and execute strategic account plans, acting as a trusted advisor to top clients
Partner cross-functionally with Sales, Product, and Operations teams to align on customer needs
Set performance targets, track KPIs, and continuously improve team outcomes
Hire, train, and develop talent while fostering a collaborative and high-performance culture
What You Bring
5-7 years of experience in customer success, account management, or B2B SaaS sales
2–4 years of experience managing or mentoring a high-performing team
Proven ability to drive customer outcomes and build long-term client relationships
Strong strategic thinking, communication, and problem-solving skills
Comfort operating in a fast-changing environment with competing priorities
Track record of collaboration across departments to support customer success
Nice to Have:
Experience leading CS teams at a growing tech or SaaS company
Familiarity with clients in operations-intensive industries (e.g., logistics, services)
Why This Role
If you're motivated by growth, leadership, and the opportunity to shape a team that directly impacts business outcomes, this role offers strong career progression and the ability to make a meaningful difference.
Job Types: Full-time, Permanent
Benefits:
Dental care
Extended health care
Life insurance
Paid time off
Schedule and Location
Monday to Friday
Onsite
