Date Posted: 07/22/2025
Req ID: 44415
Faculty/Division: Woodsworth College
Department: Woodsworth College
Campus: St. George (Downtown Toronto)
Position Number: 00058446
Description:
About us:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.
We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.
Founded in 1974, Woodsworth College has become a thriving community of more than 5,500 students. We celebrate excellence in a collegial setting and commit to promoting accessibility and equity. Our mission is to provide the best educational experience for a diverse student body, which includes a large number of part-time and non-traditional students. In addition to being a locus of student life, we sponsor a variety of academic programs.
Your opportunity:
Under the general direction of the Director, Professional & International Program Office but working independently, the Summer Abroad Program Manager is responsible for the day-to-day management and delivery of a growing number of Summer Abroad programs. The main areas of activity include marketing, digital publications, making logistical on-site arrangements, crisis support, establishing and overseeing admission processes, and developing student services (pre-departure and abroad).
The Program Manager is responsible for developing and executing student recruitment and marketing strategies; managing information sessions and pre-departure orientations; and writing and overseeing the design of digital content, including flyers, social media, student guides on SharePoint sites and webpages. Manages detailed administration of the programs including application and registration processes using the website, portal, and database; coordinates and leads the staff team during the various stages of the program cycle and assesses scholarship applications.
The incumbent communicates with university partners overseas to make arrangements for classrooms, residence space, on-site services, etc. She/He obtains quotes from travel agents and selects and books appropriate group flights; and works with instructors to determine appropriate field trips, costing out trips, and making the necessary arrangements with service providers abroad. The incumbent assists the Director in the preparation of a complex program budget.
The incumbent hires, trains and supervises work-study students and on-site assistants. She/He provides support to students, faculty, and staff when they are abroad, including resolving various on-site problems and helping to manage crises. Other duties include: developing and maintaining partnerships with administrative staff and personnel at the Faculty of Arts and Science, UTM and UTSC, International Offices at UofT and other Canadian Universities; evaluating programs and quality of student experience including developing appropriate learning outcomes and on-site programming. Identifies potential new courses and programs and advises and assists the Director in the development of these; participates in various committees.
NOTE: This position requires some evening and occasional weekend work, as well as infrequent travel in Ontario and abroad.
Your responsibilities will include:
- Overseeing day-to-day service delivery requirements and operational needs
- Developing components of programs and initiatives that advance program objectives
- Conducting a detailed analysis of student feedback and learning outcomes to inform program planning activities
- Advising contacts on the development of effective marketing campaigns
- Promoting Summer Abroad opportunities and boost student participation.
- Exchanging information at formal department and/or program committee meetings
- Resolving issues within the scope of the role and escalating problems as required
- Tracking and monitoring information that affects the safety and security of others travelling abroad
Essential Qualifications:
- An undergraduate university degree required. Master’s Degree in relevant field preferred or an equivalent combination of education and experience
- Minimum five (5) years of demonstrated leadership experience in a university setting with academic program development, implementation and evaluation of education-related programs. This must include international recruitment or administering programs for students going abroad.
- Experience coordinating with overseas institutions, academic coordinators, on site program coordinators, and instructors with regards to international programs.
- Experience with program promotions and student recruitment
- Demonstrated experience working with academic faculty members and international stakeholders.
- Experience developing creative and innovative digital materials for marketing programs.
- Experience preparing complex program budgets, Preferably in post-secondary environment setting
- Must be able to demonstrate the ability to implement student programming to a diverse student populations and backgrounds
- Experience processing applications and screening scholarship requests
- Experience in optimization of work efficiency and rationalization of procedures
- Experience in supervising staff in a unionized environment, especially in a post-secondary environment.
- Excellent communication, interpersonal and presentation skills to deal with a large volume of correspondence with students, overseas partners, and staff; demonstrate strong service orientation in dealing with a wide range of people;
- Excellent client service. Ability to manage crisis and support students in distress.
- Demonstrated ability working with high volume and tight deadlines while maintaining a high level of accuracy and attention to detail.
- Demonstrated advanced computer literacy skills including Microsoft Office Suite (including Word, Excel and PowerPoint), Adobe Pro, Drupal, SharePoint On-line, database management, website software and graphic design.
- Familiarity with ROSI.
- Strong self-motivation, with the demonstrated ability to work effectively independently and as part of a team; ability to be innovative, entrepreneurship spirit and problem solver
- Experience in project and change management skills, and be able to manage several projects and deadlines concurrently; proven ability to work under pressure; superior organizational skills in planning, and project and task coordination.
- Proven track-record of developing innovative approaches to problem-solving.
- Must have sound judgement, tact, problem-solving skills, and an ability to handle confidential information and maintain confidentiality
- Demonstrated ability in supervising staff. Demonstrated leadership ability.
- Awareness of and sensitivity to diversity and cross-cultural differences. Must show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.
Assets (Nonessential):
- Experience of living in a foreign country and proficiency in one or more foreign languages is an asset
- Good understanding of the Faculty of Arts and Science institutional policies and procedures.
To be successful in this role you will be:
- Communicator
- Cooperative
- Entrepreneurial
- Multi-tasker
- Organized
- Team player
NOTE: This position is a term 1 year position, with a posibility of renewal.
This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.
Closing Date: 08/05/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $91,677. with an annual step progression to a maximum of $117,242. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
