Are you looking for a challenge? That's what we offer! Who are we: Heidelberg Canada Graphic Equipment Ltd. is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team! What we are looking for: Field Service Technician, Electrical – Ontario, Canada A Field Service Electrician is responsible for providing repair and installation services on Heidelberg equipment located at the customer’s business. The tech is required to have a solid understanding of electrical systems and components, as well as a fundamental understanding of the tools and processes required to complete system maintenance and repair activities. Field Service Technicians are responsible for delivering high quality service and customer satisfaction, as well as working well with the team and providing support/coverage as per business needs. While the technical aptitude of our technicians is vital, customer service is the cornerstone of our business. As a Heidelberg technician, you will be expected to deliver personalized, consistent, proactive, and competent support to our customers. Primary Duties are as follows: Troubleshoot electrical circuits/ electronic problems on Heidelberg Printing Presses, Color Measurement Systems, basic computer networks and Accessories/Peripheral systems, includes hardware and software Escalate verbally and via email difficult to solve problems to the technical support group in a timely manner. Work with the installation team to install and commission new equipment Use product knowledge to communicate clearly, verbally and written, both internally and externally Complete all paperwork in a timely manner (i.e., expenses, time sheets, escalation reports, online training courses, car maintenance.) Maintain customer satisfaction by troubleshooting, repair and if necessary, escalation of ongoing technical issues in a timely manner. Minimum Qualifications: Electrical Technician/Technologist diploma Training in Industrial Controls Minimum six years machine automation experience, strong P.L.C. background and familiarity with PCD Hardware, Networks and Software Programming. Experience with printing equipment an asset and preferred. Eligible to work in Canada. A clear Drivers Licence Skills Required Must have ability to understand electrical circuitry, concepts and read wiring diagrams Must have ability to interpret schematic drawings, diagrams, and printed instructions to assist in troubleshooting and resolving electrical/mechanical problems on proprietary Heidelberg equipment. Troubleshoots electrical problems including, but not limited to: PLC systems, VFDs, power circuits, relay logic systems, etc. Be able to provide clear and concise reports relating to technical clarification topics Excellent customer relationship skills Know and understand how test equipment works. Knows when, where, and how to use it. Knowledge and skills required, but not limited to, the following: Volt/ohm/amp meter (multimeter), Current probe, Megohmmeter, Thorough understanding of AC & DC circuits Proficiency in programming and troubleshooting techniques for electrical/electronic systems. Working knowledge of personal computers with Microsoft operating systems and customer account service systems, such as salesforce.com Knowledge of servos and related controllers including hydraulic and pneumatic, temperature controls Physically able to lift up to 50 lbs, twist, duck, carry and push equipment and parts Travel: This position requires travel to customers sites across Central Ontario but not limited to this area, the position includes a company vehicle or mileage allowance. When traveling outside of this geographical area all airfare, hotels and per diem are supplied. Position is paid in Canadian dollars. Why work for HEIDELBERG? HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality. We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey. With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent. Good to know Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case. HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality. We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey. With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent. This year, we proudly celebrate 175 years of Heidelberger Druckmaschinen AG. Our rich tradition is defined by the dedication and hard work of our employees. Their commitment to customer focus, innovation, engineering excellence, and manufacturing quality has shaped our history. Explore our illustrated timeline—a journey through a legacy built by the vision, resilience, and relentless pursuit of excellence of our team members. Join us and become part of our journey towards continued success and innovation. HEIDELBERG, the world leader in sheetfed offset printing, has been a reliable partner with high innovation power for the global printing industry for over 175 years. We aim to grow in our established market segments and explore new business areas. Our motivated and competent teams are a key factor for our future success. HEIDELBERG's values are deeply rooted in our tradition and oriented towards a common future in our culture guiding principles. Diversity is a critical success factor for our future, and we aim to further promote it within our company.
