A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team. Job Description CPS Proxy Pay Account Services Representative establishes and maintains great working relationships with assigned client accounts, serving as the main day-to-day contact between program administrators or relationship managers. This role ensures the accurate and timely processing of payments via phone and online portals, while proactively identifying and resolving issues to maintain high levels of client satisfaction. Lifts quality through identifying improvement opportunities, reporting issues, and maintaining an accurate accounting of assigned portfolio specifics. Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery. Extremely high client and supplier facing position where duties involving customer contact performed primarily through telephone or email communication methods. This role may be required to work some weekends and holidays. The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week. Start Date: July 28th, 2025 Schedule: 8am-4:30pm Monday-Friday Basic Qualifications - High school diploma or equivalent - Typically three to five years of customer service experience Preferred Skills/Experience - Effective verbal, written, and interpersonal communication skills - Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries - Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy - Thorough knowledge of all relevant operational processes and procedures and company products and services - Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc. - Ability to perform interest calculations and account adjustments - Strong analytical and problem-solving skills - Ability to manage multiple tasks/projects and deadlines simultaneously Consistent with Elavon's commitment to AODA best practices, if you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request through one of the methods listed below: Email: accessibility@elavon.com; Phone: 416-640-2640 x617232; Mailing address: Attn. Human Resources – Accessibility, Elavon Canada, 4576 Yonge Street, Toronto, ON, M2N 6N4 These options are reserved for individuals who require accommodation due to a disability. Information received will be routed to a specialist who will provide assistance to ensure appropriate consideration in the application or hiring process. Please note that specialists will not have access to existing profiles in the database and will not be able to provide any application status updates. Benefits: We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine. This is an Elavon posting. Elavon is a part of the U.S. Bank family Posting may be closed earlier due to high volume of applicants. Elavon is wholly-owned by U.S. Bank, which just happens to be one of the world’s most ethical companies. Whichever part of the company you join, you’ll soon see that we help our customers and communities thrive. And we’ll do the same for you, too. From day one, you’ll find ample opportunities to grow. A variety of projects to work on. A host of new skills to learn. And you’ll be surrounded by people who’ve got your back, and who’ll do everything they can to make sure you’re happy and fulfilled.
