Company Summary Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities. Job Summary We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. En tant qu’agent(e) d’opérations bilingue, vous offrirez un service à la clientèle de premier ordre à nos clients en répondant à toutes leurs demandes dans les délais prescrits, vous préparerez des documents juridiques liés aux transactions hypothécaires et vous veillerez à la clôture des transactions. Ce poste convient idéalement à une personne qui aimerait se joindre à une entreprise qui a créé une atmosphère de travail unique et qui propose des défis, fixe des objectifs et offre des occasions de perfectionnement personnel et professionnel dans un environnement axé sur l’équipe. Voici votre contribution : Offrir un service à la clientèle de premier ordre à nos clients par l’intermédiaire du portail, par courriel et par téléphone pour répondre à toutes les demandes dans les délais prescrits. Établir des partenariats internes et externes afin d’améliorer l’expérience client globale. Lire le contenu pertinent et comprendre la recherche de titres dans plusieurs provinces, et apporter les modifications nécessaires à tous les dossiers internes en appliquant de façon uniforme les lignes directrices en matière de souscription, s’il y a lieu. Gérer tous les problèmes et les irrégularités sur le titre avec le représentant du prêteur (prêteur, spécialiste en prêts hypothécaires, etc.). Émettre un engagement d’assurance conformément aux politiques et aux lignes directrices d’entreprise figurant dans les accords sur les niveaux de service documentés. Être responsable de se tenir au courant de toutes les politiques et procédures d’entreprise et de prêteurs, et de les appliquer, s’il y a lieu. Préparer les documents applicables (p. ex., trousse de documents hypothécaires, documents sur le changement de titre, etc.) conformément aux exigences du programme de chaque prêteur. Demander et examiner les relevés de remboursement d’autres institutions financières, et calculer les pénalités, les indemnités quotidiennes et les montants de remboursement exigibles à la clôture. Prendre les mesures nécessaires en fonction des rapports du prêteur, au besoin. Vos compétences : Diplôme en techniques juridiques ou en administration juridique, ou expérience équivalente, de rigueur. Au moins six mois d’expérience en matière de cycle de transaction immobilière de bout en bout. Capacité exceptionnelle à communiquer par téléphone et excellentes aptitudes pour les relations interpersonnelles. Capacité avérée à résoudre des problèmes et à les prioriser. Grand souci du détail et capacité à gérer des priorités concurrentes dans un milieu de travail occupé. Excellente compréhension des principes mathématiques fondamentaux. Minutie et capacité démontrée à mener plusieurs tâches de front dans un environnement de travail dynamique. Capacité à faire preuve de jugement pour protéger les renseignements confidentiels. Connaissances intermédiaires de la suite Microsoft Office et de Outlook. Nos heures d’ouverture sont de 8 h à 21 h, du lundi au vendredi. Les candidats doivent faire preuve de souplesse pour effectuer un quart de travail tardif régulier (par rotation) jusqu’à 21 h. As a Bilingual Title officer, you will provide superior customer service to our clients responding to all inquiries within specified timeframes, prepare legal documents for mortgage transactions and ensure transactions closings are met. This role is ideally suited to an individual who would like to join a company that has created a unique working atmosphere that offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment. Here’s how you’ll contribute: Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes. Develop internal and external partnerships to enhance overall customer service experience. Read and understand search of title from multiple provinces and make necessary amendments to internal records consistently applying -Underwriting Guidelines, as applicable, to all files. Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.) Issue Commitment to Insure (CTI) within corporate policies and guidelines within documented Service Level Agreements Accountable for to maintain up to date knowledge on all corporate and lender policies and procedures and apply as applicable. Prepare applicable documents (i.e. mortgage document package, title change documents etc.) as per respective lender program requirements. Request and review payout statements from other financial institutions, calculating penalties, per diems and payout amounts due on closing. Action Lender Reports as required. Here’s what you’ll bring: Graduate of a law clerk/legal admin program or equivalent experience is required. Minimum of 6 months experience with the end to end real estate transaction cycle Exceptional phone manner with strong communications and interpersonal skills. Proven ability to problem solve and prioritize issues. Possess strong attention to detail with the ability to manage competing priorities within a busy office environment. Strong understanding of basic mathematic principles. Detail oriented and proven ability to multi-task in a fast paced environment. Ability to exercise good judgment in protecting confidential information. Intermediate computer skills in MS Office and Outlook. Our core hours of operation are 8:00 a.m. -9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9p.m. HERE’S WHAT SETS US APART: Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results. Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program Group retirement savings plan with company match Paid holidays and generous paid time off Hybrid work arrangements Paid volunteer opportunities and charitable donation matching Employee recognition programs that include referral incentives Potential for performance-based incentives The opportunity to participate in our stock purchase plan And more! *As per terms of the employment agreement The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America. By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed. Thank you for considering FCT. We look forward to meeting you. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation. We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!
