Job Summary Job Description What is the opportunity ? Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently. What will you do? Consistently provide superior responsive service to client fax / e-mail / telephone requests Consistently provide superior responsive execution and delivery of client transactions/requests Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions Demonstrates personal commitment to ensure skills and knowledge are up-to-date and meet position requirements Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records Ensure the mortgage Specialist's needs are proactively identified and provide the documentation and information necessary to perform their duties. What do you need to succeed? Must-have To support the position of a mobile Mortgage Specialist you should be sales-oriented, self-motivated, self-managed and thrive in a fast paced environment You must be able to consistently provide superior responsive service to client requests in order to build customer loyalty and trust You must be extremely well organized with the ability to multi-task and prioritize You are an energetic and enthusiastic team player who pays attention to detail Strong computer skills Strong knowledge of the mortgage process and Home Financing products is an asset Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including performance based bonuses, flexible benefits and competitive compensation Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Job Skills Client Centricity, Communication, Critical Thinking, Curiosity Additional Job Details Address: 425 BOUL ST JOSEPH:GATINEAU City: GATINEAU Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-07-25 Application Deadline: 2025-08-08 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
