Job Summary Job Description The Senior Manager, Proactive Advice Culture (PAC) and Client Advice Experience (CAE) is a PAC Ambassador and Champion, responsible for the delivery and development of the PAC Program through content curation, presentation materials, and enhanced skills training for Insurance Professionals across RBC, RBCI and externally to clients within the Insurance Industry. Support and implement the PAC Internal Strategy across RBC Insurance by increasing scalability and sustainability in the PAC program. Ensure the PAC culture is embedded within all RBC Insurance, the 6 tenants of PAC are in everything we do, particularly with our clients. As a PAC Champion and Ambassador, lead by example by actively demonstrating expertise with skills and behaviors of PAC and setting the standard for others to follow. Supports the creation of content for training programs, job aids, scripting, and training programs from onboarding to ongoing training ensuring content consistency and accuracy through vetting and collaboration with key partners and stakeholders. Deep level of understanding the different roles across S&D including proprietary and nonproprietary channels and national office teams. Responsible for facilitating, training, and presenting PAC training in person and virtually. Build PAC learning curriculums ensuring alignment with regulatory guidelines such as the Fair Treatment of Consumers Support PAC Level One, Two and Three Certification programs by evaluating submissions, reporting and trends, implementing strategies to support OKR’s related to PAC Certification Subject matter expert and key partner of PAC and CAE for S&D Enablement and Head Office departments Support “advice-based selling”, as the driver behind delivering the client first strategy to Win in Client Experience Assist with the coordinator for all PAC onboarding and ongoing training programs across RBC Insurance. Create and Implement the PAC External Strategy across the Insurance Industry by recruiting clients, creating and delivering program content. As a PAC Champion and Ambassador, lead by example by actively demonstrating expertise with skills and behaviors of PAC and setting the standard for others to follow. Supports the creation of content for external training programs, job aids, scripting, and training programs through digital platforms and project management Deep level of understanding the different roles across third party channels such as MGA’s and brokers Prospecting and meeting potential “clients” both at RBC and externally to build relationships Responsible for facilitating, training, and presenting PAC training in person and virtually. Build PAC learning curriculums ensuring alignment with regulatory guidelines such as the Fair Treatment of Consumers Support PAC Level One, Two and Three Certification programs by evaluating submissions, reporting and trends, implementing strategies to support OKR’s related to PAC Certification Support “advice-based selling”, as the driver behind delivering the client first strategy to Win in Client Experience Assist with the coordinator for all PAC training programs internally across RBC, RBC Insurance and for external clients. Job Skills Coaching Others, Collaboration, Customer Experience (CX), Design Thinking, Facilitation, Interpersonal Relationship Management, Performance Management (PM), Sales, Training Programs Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City: MISSISSAUGA Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: INSURANCE Job Type: Regular Pay Type: Salaried Posted Date: 2025-07-25 Application Deadline: 2025-08-15 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
