We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you. WORK YOU’LL DO Accenture Infrastructure Services professionals work as part of diverse teams with deep skillsets to advise and operate client systems in partnership with industry partners. As part of the Infrastructure Managed Services Practice, you will lead and mentor a Network Operations team of between five to ten staff members with various skill sets and needs. As the overall team lead, you will be responsible for advising your client counterpart assisting in the prioritization of work, projects, and incoming requests from across the organization. In your capacity of subject matter expert, you will keep abreast of new and emerging technologies and advise on best practices within the architecture being supported. Key Responsibilities: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Working with cloud architects and infrastructure teams to evaluate application and technology landscape Understanding cloud and network best practices combined with guiding principles Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. Understands the strategic direction set by senior management as it relates to team goals. Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture. WHO WE´RE LOOKING FOR? Bachelor's degree in computer science or in a related discipline Proven experience leading teams of increasing size and scope over the past 3+ years Be responsible for network operations, including at least 2 years of experience with Network Monitoring and Troubleshooting Minimum 2 years of experience with Next Generation Network Firewall Administration Minimum 2 years of experience in any of the following: SD-WAN SD-Access SD-DC Wireless Networking DNS, DHCP & IPAM (DDI) solutions Knowledge in any of the following areas :-Network Edge and Cloud Connectivity Network automation and Infrastructure-as-Code Cisco certified Delivering in an Agile environment Eligible for Reliability Clearance Nice to have: Any Connect Administration for Umbrella, ISE, Secure Network Analytics (formerly StealthWatch), Remote Access Cisco DNA-C Operations Umbrella Dashboard operations DDI operations (Efficient IP, BlueCat, or Infoblox) ETA operations Network Security/ISE Operations Agile Scrum Master Certification About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at www.accenture.com Our Commitment to Inclusion & Diversity At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability. Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. Other Employment Statements It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed. Job candidates are not required to disclose any offence for which a pardon has been granted. At the heart of every great change is a great human. Every day our People of Change are doing incredible things by working together to pursue our shared purpose–to deliver on the promise of technology and human ingenuity. Come be part of our team–bring your ideas, ingenuity and determination to make a difference, and we’ll solve some of the world’s biggest challenges. Around the globe, we work with exceptional people, the latest and greatest tech and leading companies across industries to create value for our clients, people and communities. Choose a career with us, and together, let's create positive, long-lasting value. Meet our exceptional people who are living their purpose and making a real, lasting, positive difference. EXPLORE #CAREERSAZ
