About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in. Toronto, Ontario, Canada (Hybrid) As the Technical Specialist, Quality Assurance, the Incumbent will assume the role of Quality Assurance Manager (QAM) within the Product/Project team organization and has the responsibility of assuring the quality of the overall safety critical CBTC solution and deliverables, while maintaining customer satisfaction. Key tasks include addressing customer concerns, collaborating with teams and suppliers, managing risks, promoting continuous improvement and ensuring “first time right” mindset on every deliverable. Key Accountabilities: Compliance and Planning Perform compliance assessment for Contractual Quality Assurance requirements. Prepare Bid/Project Quality Plans and bid quality estimates and process adherence across Product/Project teams and within the operational disciplines (engineering- systems, software, hardware, testing, safety engineering and assurance, industry & supply chain, services, deployment, PM, procurement, etc.) Liaise with and guide operational disciplines within Product/Project teams on tailoring while ensuring adherence to standards (ISO 9001, CENELEC EN 50126, EN 50128, EN 50129, AREMA) Audits and Support Plan, execute and document internal audits and site audits Support and participate as needed in internal and external audits (Customer, independent safety assessors, certification audits, supplier audits) Management of audit findings and non-conformances Record and analyze Quality findings from audits and reporting to identify trends or issues to address. Support First Article Inspections as needed Conduct/support Root Cause Analyses and continuous improvement initiatives with the other disciplines Reporting, Reviews and Communication Participate and approve bid/project engineering milestones Prepare and communicate quality reporting to various levels of management and disciplines Prepare Quality Management Reports and support teams for safety authorizations Participate in peer review and approval of documentation such as plans and reports Act as a coach to improve quality performance of projects Customer Focus and Partnership Ensure customer concerns are addressed and managed effectively Manage customer surveys and actions Liaise with the customer’s quality representative during bids and contract execution Key Requirements Must be Bilingual in both English and French Bachelor’s degree in computer science/electrical/mechanical/computer engineering or equivalent 10+ years of hands-on experience in Engineering System/Software development or Quality Assurance Specialist or Manager in a technology or manufacturing setting Must have a solid understanding of general QA practices and procedures, Quality Management System Ability to conduct investigations and Root Cause Analysis across multiple disciplines (System, Software, Hardware, PMO….) Required are excellent problem solving, written, verbal and communication skills Technical/Specialized Knowledge: Industry Standards: CENELEC/AREMA/IEEE ISO 9001 Project/Product Lifecycle and Deployment (System, Software, Hardware) Preferred Qualifications: Hands-on Engineering System/Software development or Quality Assurance in complex System environment with certification constraints (Transportation, Aerospace, Medical Devices, Nuclear, Cybersecurity) Knowledge of Transportation domain / CBTC system is an asset. Generative AI Prompting, Python Experience with CMMI Process Improvement Training or background (Six Sigma Green Belt, DMAIC) Other Safety Critical Industry Standards: DO-178C/ISO 13485 Written and spoken French language proficiency is an asset Certifications: American Society of Quality (ASQ) Certification (CQE, CQA…) ISO 9001 Lead Auditor Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers. At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer. We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail. #LI-DD1 Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.
