We are looking for an experienced and highly motivated Senior Business Architect to join Canada segment’s Technology & Operations Strategy team. We are at the forefront of redefining our business and operating model using the latest artificial intelligence and automation innovations. Support Canada’s business and tech transformation by assessing capabilities and value streams. We are an organization that values diverse and big thinking, rewards both behaviors and delivery, and focuses on growth and continuous improvement – all in support of Manulife’s mission to help clients and one another succeed. Position Responsibilities: Complete capability and value stream assessments to address end-to-end business and technology impacts and ensure ongoing alignment between strategy and implementation. Improve innovation and transformation for foundational capabilities to improve benefit through process standardization and technology re-use. Identify common business and solution patterns; partner with technology teams to build out and govern reference architectures. Develop an integrated view of organization’s business architecture to support capability, value stream or customer journey assessments and to define and govern outcome-based transformation roadmaps. Keep updated on tech advancements and market trends, research competitors for innovation opportunities to improve our business model. Help accomplish key project breakthroughs and overall project deliverables on schedule, within budget, and following relevant standards. Required Qualifications: 8+ years Business Architect experience Ability to successfully drive complex capability and value stream assessments, across multiple functions or business units. Ability to recognize structural issues within the organization, functional interdependencies, and cross-silo redundancies and work effectively at all levels of an organization to influence others to move toward consensus. Experience with capability, value stream and customer experience assessments, SWOT analysis, definition, and governance of outcome-based transformation roadmaps. Experience using model-based representations and business architecture blueprints, that can be adjusted as required to collect, aggregate, or disaggregate complex and conflicting information about the business. Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations. Preferred Qualifications: Minimum 8 years' experience in business and technology transformation roles with a degree in business, marketing, finance, or technology. When you join our team: • We’ll empower you to learn and grow the career you want. • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. • As part of our distributed team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $94,220.00 CAD - $174,980.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
