Job Number: JR103263 Job Title: Integrated Risk Management Manager Job Category: Management Hospital Location: Consilium Place Job Type: Permanent, Full time Contract Duration: 0 months Number of Positions: 1 Hours: Days Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our work led by the Organizational Development and Diversity Department on our Leading edge Communities of Inclusion, Inclusion Calendar and our innovative Health Equity Certificate programs. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023! Learn more at shn.ca Job Description: It is an exciting time to join SHN's Privacy, Risk and Emergency Management portfolio. Reporting to the Director, Privacy, Risk and Emergency Management, this management position is the central lead for SHNs Integrated Risk Management program. In this position, you will lead Risk Management and Emergency Preparedness programs and teams and play a key role in supporting the execution of a revitalized Integrated Risk Management Framework to support SHN teams in meeting the needs of the diverse populations we serve. The Incumbent will: Risk Management: Develop and implement related operational strategies, policies, business processes and procedures related to the work of the Risk Management department. Work with colleagues across the organization, participating in investigations into risk issues to determine cause and recommend corrective action. Support corrective action including reviewing documentation, policies and procedures to enhance service excellence. Oversee the review and recommendations for amendments to complex agreements and contracts which include insurance and indemnification obligations. Utilizes research and data analysis tools to assess risks and generate comprehensive reports, memos, reports, dashboards and briefings. Lead Record Retention policy and process. Medical-Legal: Manage the entire claims process, ensuring that claims are processed efficiently, fairly, and in compliance with SHN policies and legal requirements. Respond as a representative of SHN to external requests related to large claims. Interfaces with legal representatives on the adjudication of serious claims. Invites and prepares SHN leadership and staff to meet with adjuster/lawyers, and to be the hospital representative where appropriate. Develops, monitors and reports on key performance indicators and key risk indicators. Develop, monitor and report on key performance indicators to Quality of Care Committee Insurance: Updates annual insurance (Crime and Liability, Property) for all SHN sites. Works with teams to complete and monitor the annual HIROC Risk Assessment Checklist. Product Recalls: Manages corporate product recall process. Develops metrics and reports on process. Develop and conducts training sessions on risk management practices and legislative compliance for internal stakeholders. Emergency Management/Preparedness: Lead and work with the Emergency Management Specialist to develop, implement, and manage the hospital’s emergency preparedness framework, ensuring SHN’s readiness to respond to a range of emergency scenarios including natural disasters, pandemics, and hazardous material incidents. Build organizational resiliency by maintaining and enhancing the hospital's emergency preparedness and business continuity plans, aligning with the latest standards and best practices. Lead the development and implementation of SHN’s Business Continuity Plan, ensuring the hospital’s critical operations can continue during planned downtimes or unforeseen disruptions. The successful applicant will possess: Undergraduate degree or equivalent with major course work in Risk Management Canadian Risk Management designation or Paralegal License preferred. 5-10 years progressive experience in Risk Management within a health care environment. Knowledge of risk assessment and management theories, principles, techniques, and methods, Experience in Healthcare Emergency Management desired Experience interpreting and applying legislation, policies, and procedures related to claims management process and risk mitigation in health care. Understand the medico legal process and experience working with legal counsel. Superior research skills coupled with the ability to write reports, policies and procedures. Strong interpersonal and communication skills with the ability to build and maintain relationships with internal and external stakeholders to influence decision-making while demonstrating tact and diplomacy. Experience with change management at the corporate level Experience with risk management software and data analysis tools is highly desirable. Accommodation and Diversity Statement: Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook. At Scarborough Health Network (SHN), our people are our greatest asset. They come from all over the world and bring diverse perspectives to enhance the compassionate and innovative care we provide our patients and their loved ones. We celebrate what makes people unique and believe that a safe, fulfilling and balanced work environment is just the start. We recognize and reward our teams, prioritize access to continuing education and create meaningful opportunities for growth and development. At SHN, you can enhance your career while by opening doors to new experiences and possibilities within our vibrant and inclusive community. Bring your passion to work. Start your journey today. We are proud to be an inclusive, equitable and accessible workplace, where everyone feels valued, respected, supported, and has a rich sense of belonging through our organizational drive to build and sustain an exceptional work environment where healthcare professionals can flourish both personally and professionally. Learn more about us by following SHN Careers on Instagram! SHN is proud to be recertified as one of Canada’s Most Admired Corporate Cultures™ for 2023-2024 by Waterstone Human Capital, one of Canada’s fastest-growing cultural talent management and retained executive search firms specializing in recruiting for fit and cultural assessment. We are a culture that empowers and inspires. This means everyone feels welcomed, respected, supported and valued and able to fully participate in the workplace. We are doing this through by creating awareness, providing education resources, empowering staff-led Communities of Inclusion, and providing growth and career opportunities. We are proud to offer mentorship programs to encourage collaboration and to support international employees, and our EnRoute training and career advancement programs designed to provide hands-on experience to fast-track certifications and placements in different care units. We are always in search of individuals with unique strengths to enhance the world-class care we provide to our patients within a welcoming environment. Experience why we continue to be a Greater Toronto’s Top Employer and an affiliated teaching hospital of the University of Toronto. We are proud to offer our staff comprehensive perks, including: Defined Benefit pension plan through the Healthcare of Ontario Pension Plan Comprehensive insured benefits package including health and dental benefits New Graduate Initiative Enroute Program Critical Care Sponsorship Program Employee Discount and Incentive Programs Employee and Family Assistance Program (EFAP), along with other comprehensive wellness offerings, including our Spiritual Care team of registered psychotherapists for spiritual, religious or emotional care; mental health supports; and on-site wellness rounding Recognition events Leadership Development and Learning Programs Tuition Assistance Program Please allow some time for our recruiters to review your application. We will contact those applicants who are chosen for an interview. We’re always looking for skilled, compassionate and committed individuals to join our dynamic team in providing exceptional quality care. 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