As a Human Resources Manager, you will act as the primary point of contact for People & Culture (P&C) inquiries, providing accurate information and connecting partners (employees) with the right resources. You will collaborate closely with the Operations team, lead and train partners on people-processes, and handle partner concerns with professionalism. Your responsibilities will also include evaluating and improving P&C processes to enhance efficiency, ensuring regulatory compliance, and managing complaints and also requests such as accommodations, leave, and Freedom of Information inquiries.
You are a strategic thinker and empathetic leader, balancing operational oversight with the human side of leadership. You thrive in a fast-paced environment, bring clarity to complex challenges, and support your team in building a workplace that inspires trust and belonging.
Wage Range
$93,000 - $136,000
Within this range, individual pay is determined by a number of factors including job level, skillset, work experience, and peer compensation. The upper range is typically reserved with candidates with demonstrated expertise directly relevant to handling HR workplace complaints in multiple provinces across the country and with leadership experience.
Responsibilities
Acting as the first point of contact for all employee P&C inquiries, providing the correct resources and information
Liaise and communicate with the Operations team
Leading and training people processes and handling complaints
Evaluating and creating P&C efficiency processes and training
Ensuring regulatory compliance
Handling FOI requests
Handling the accommodation/leave process for all employees and interface with our benefits and payroll team on individual cases
Identify and mitigate risks related to HR processes and task handling
Processing and tracking employee changes including new hires, promotions, changes, terminations and assisting or organizing onboarding to ensure new hires are fully equipped on their first day and receive proper training for their role
Usual P&C administrative tasks including employment contracts and preparing termination letters and guiding and providing advice on same
Assist the P&C team, including managing Generalists and Coordinator, with work matters
Supporting and managing P&C initiatives and programs
Maintain policies and guidelines in accordance with relevant employment standards and privacy legislation as well as company needs
Keep current with relevant employment legislative changes
Perform other such functions or responsibilities as may be delegated
Requirements
Minimum of 8+ years of relevant experience working in HR or Employee Relations, including handling workplace complaints, workplace investigations
Skilled in managing investigations and sensitive employee situations with discretion and sound judgment
Advanced proficiency in Microsoft Office and data tools
Excellent judgment in handling Employee Relations matters and assessing outcomes, approaching matters with empathy and practicality while also striking the right balance between employee experience and business priorities
Proficiency in leveraging decision thinking methodologies to deeply understand employee needs, rapidly prototype experience solutions and implement data- driven iteration cycles that measurably enhance engagement and retention
Role is a full-time position, in-office
Candidate must be eligible to work in Canada
Preference may be given to applications with;
Prior work experience conducting internal complaint investigations and familiarity with HR relevant legislation
Post-secondary education
Legal experience or law degree
Three of more years of leadership and management experience
Experience in the service/hospitality industry
CPHR designation
Demonstrated experience with HRIS systems, compliance management, and health & safety legislation.
Core Competencies
You have strong critical thinking and problem-solving capabilities, including the ability to recognize nuances and making thoughtful decisions for operational efficiencies.
You maintain confidentiality and privacy at all times, handling sensitive matters and sensitive employee information with the upmost integrity.
You work autonomously, collaboratively and prioritize workload effectively.
You do well in a fast- paced environment, adaptable to shift priorities and are agile and resilient when faced with change, ambiguity and novel situations.
Your attitude is “we / not I” and you work effectively with others including collaborating with cross-functional partners and the team to build a better employee experience.
You have a strong attention to detail.
You have strong communication and written skills.
Benefits
Competitive extended health plan
Industry partner incentives
Mental and Physical health support plans
Tuition & Education and Professional Accreditation subsidy opportunities
Recruiting & Referral bonus programs
Ongoing Leadership Development Courses
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