It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients. Trusted by the most notable brands around the globe, Silverware (part of the Fullsteam family of companies) is a leading developer of advanced technologies for the Hospitality Industry. Silverware’s solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests. Silverware’s obsession is to drive efficiency and improve the profitability of its clients by relentlessly delivering the most innovative solutions in the market. Silverware strives to enhance every aspect of the guest experience, from when the first customer walks in, until the last one walks out. Silverware brings more to the table. We offer a dynamic, fun environment, with many opportunities for growth, working alongside brilliant and friendly people. We are currently looking for a talented Bilingual (English/French) Technical Support Analyst to join our team. This role is hybrid or remote, depending on candidate's proximity to Silverware's Ontario office. Requirements and experience include: Bilingual proficiency in both English and French is essential. Provide technical support to customers in English and French through various channels such as phone and email. Support custom applications; training will be provided. Document and track customer inquiries and issues in our ticketing system. Ability to work effectively in a team and handle multiple tasks simultaneously. Collaborate with the Technical Support Team to escalate and resolve complex technical problems. Ensure high level of customer satisfaction through excellent communication and problem-solving skills. Strong knowledge of hardware, software, networking, and computer systems. Must have Windows 7, 8, 10, and 11 troubleshooting experience. Available to work 24/7/365 rotating schedule. Prior technical support is preferred. Hospitality experience is beneficial. Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include: • Medical • Extended Health and LTD plan • Dental • Vision • RRSP (with employer match) • Health Spending Account • Flexible paid time off This posting is for an existing vacancy and will remain open until filled. Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law. It has come to our attention that various individuals and organizations are contacting people offering false employment opportunities with Fullsteam. These individuals and organizations may request personal information or money in order to progress the application. Fullsteam does not ask for money transfers or payments from applicants to secure a job. If you are asked for money transfers or payments to secure a job, you should assume that such individuals and organizations are not providing genuine offers or services. If you believe you have received a fraudulent job offer, we would appreciate you contacting us at HumanResources@fullsteam.com. All legitimate open positions at Fullsteam can be found in our careers job site. Please access that from the Apply for a job section to verify the legitimacy of a job offer. Fullsteam: Leading the Evolution of Software and Payments Fullsteam integrates modern and scalable payments technology with vertical software to create industry-specific features and end-to-end business management systems. Fullsteam is a rapidly growing, dynamic, and exciting private equity-backed software and payments company headquartered in Auburn, AL. The company was formed in 2018 by a core group of talented payments and software experts. Fullsteam is quickly expanding its operations through the acquisition of strategic portfolio companies that could benefit from our cutting-edge software and payments platform.
