Key Responsibilities: Develop and maintain in-depth knowledge of VoIP technologies and best practices. Provide technical guidance and support to internal stakeholders on Microsoft Teams and Voice-related issues. Lead the migration of phone systems for new acquisitions to our RingCentral phone system. Configure and maintain Interactive Voice Response (IVR) systems. Manage number porting from various carriers to RingCentral. Maintain comprehensive documentation of configurations, processes, and procedures related to voice systems. Provide expert-level support for various Office 365 workloads, including Exchange Online, Microsoft Teams, and Enterprise Voice, with specialization in at least one of these areas. Perform root cause analysis to quickly recover from service interruptions and prevent recurring issues. Adhere to ITIL best practices and change management processes. Review business practices and make recommendations for improvements in voice solutions. Maintain and develop documentation, including Standard Operating Procedures (SOPs) and System Architecture Guides, in accordance with organizational policies and standards. Collaborate with all IT teams to support their communication and collaboration needs. WHAT WE ARE LOOKING FOR: Minimum 5 years experience in VoIP technologies, Microsoft Teams Voice, and RingCentral. Strong knowledge of Office 365 workloads, including Exchange Online, Microsoft Teams, and Enterprise Voice. Experience with IVR configuration and number porting processes. Solid understanding of ITIL best practices and change management principles. Excellent problem-solving and troubleshooting skills, with the ability to perform root cause analysis. Strong documentation skills and attention to detail. Ability to work independently and collaboratively in a fast-paced environment. Excellent communication and interpersonal skills. Preferred Qualifications: Bachelor's Degree Certifications in Microsoft Teams Voice, Office 365, or related technologies. Experience working in enterprise environments with complex voice solutions. Familiarity with other collaboration tools and platforms. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
