How many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Location/Region: This position is located in the Toronto area. What’s the role? As a Technical Support Representative, you get to work with an astonishing team that plays a vital role in Carl Zeiss Limited. Show case your skills and experience with process enhancement. Sound Interesting? Here’s what you’ll do: Respond to highly complex technical questions and inquiries from Customers, Field Service Specialists, and other internal customers and partners with an appropriate sense of urgency. Develop solutions to unique and multi-faceted technical issues impacting digital product performance and service. Assist with the development of documentation pertaining to digital products and process. Assist with designing and supporting HL7 and other 3rd Party medical device & software integration. Lead ad-hoc teams to address complex escalations that often involve multiple team disciplines, and the coordination of support resolutions, while providing effective communication with all stakeholders throughout each project-level support events. Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products. Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues. Act as a mentor to peers in other work groups as applicable Prepare training material, classroom agenda and conduct technical training programs. Do you qualify? Bachelor’s degree in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education. Minimum of 5 years of experience as a Digital Technical Support Specialist, or equivalent PACS/DICOM/Healthcare IT Technical experience. Work Experience must be 5 years relate to Tech Support experience. Proficiency in network troubleshooting using tools to assist in identifying the root cause often found in customer technical environment. Must be able to write, and speak in French at an advanced level. Proficiency in Windows Server OS, Windows Endpoints, and Apple Mac OS We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental RPP Employee Assistance Program Paid time off including vacation, personal, and sick days The list goes on! ZEISS is an equal opportunity employer. Your ZEISS Recruiting Team: Jo Anne Mittelman Accommodation ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.
