The Opportunity We’re on the hunt for an experienced registry professional with advanced knowledge, exceptional sales and service skills, and a drive to make every member interaction outstanding. This is not your average front-counter gig. As a Registry Agent 4, you’ll be the go-to expert for both members and business clients, someone who can handle complex files, lead with confidence, and support our team’s success in every transaction. You bring sharp attention to detail, a strong understanding of policy, and a friendly, can-do attitude that sets the tone for excellence in our centres. If you’re ready to be a subject-matter expert, sales champion, and member hero all in one—we’d love to meet you. A Place to Belong AMA is more than a workplace; it’s a family. Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless! Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you’ll enjoy: Flexible benefits with 5 different packages to select, ranging from $1000 - $3000 in health and wellness spending accounts. Outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching). Great AMA discounts like 50% off memberships, driver education programs, and registry services. Unlimited learning opportunities, including full Udemy access and dedicated learning time for personal development. Paid time off, including 3 weeks of vacation, Me-Day, and Volunteer Day. Also, the flexibility to purchase 1 or 2 additional vacation weeks. Who You Are You’re passionate about providing expert-level service and thrive in high-volume, fast-paced environments. You’re highly organized, detailed, and can handle complex registry transactions with accuracy and ease. You take ownership of problems and see them through to solution—especially when it comes to business clients or escalated member issues. You’re a team player who helps others shine, leads by example, and jumps in when support is needed. You know how to sell the right service at the right time and see every member interaction as an opportunity to build trust. You’ve got experience with business accounts, CORES, fleet bundles, and corporate registries—and you’re the one others go to for advice. You’re not just good with people—you’re great with people. Whether it’s a new member, a longtime business client, or a teammate, you make everyone feel welcome. How You’ll Make an Impact Complete registries, membership, product and service transactions – accurately, confidentially and in a timely manner. Deliver exceptional sales and service, meeting or exceeding revenue and satisfaction targets. Act as a knowledge leader in registry operations, guiding members, team members, and business clients through policies and procedures. Manage complex member and business inquiries with professionalism, privacy compliance, and an eye for detail. Support operational excellence by following protocols, upholding audit standards, and promoting our brand with pride. Champion AMA Driver Education, Membership, and Registry services—helping connect the dots for members across our offerings. Proactively build and maintain strong relationships with government contacts and internal partners to support smooth operations. What You Bring to the Table You’re at least 18 years old and hold a high school diploma (post-secondary education is a bonus!). You have a current Police Information Check (PIC). You have proven experience in Alberta Registries, ideally with advanced-level certification. You have or are willing to complete the following certifications: Basic Registries Alberta Health Care Insurance Plan Alberta Organ and Tissue Donor Registry Commissioner for Oaths Corporate Registry Level II (Level III an asset) Personal Property (APPRES) You’ve completed or are willing to complete training in: Driver Education Sales AMA Membership Provincial Call Flow Sales, Customer Service, and Conflict Resolution Business Accounts and Sales Skills You’re proficient in AMA and Service Alberta systems and can interpret and apply policy confidently and accurately. You’re comfortable acting as a resource to peers, supporting learning, and ensuring alignment with AMA and GOA standards. Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We’ll work with you to ensure you feel supported throughout your journey with us. - WORK MODEL: In-Office - We thank all applicants for their interest; however, only those selected for an interview will be contacted. AMA is a membership organization representing a million Albertans across the province. We offer roadside assistance, travel, registries, insurance, driver education, a member rewards program, community events and more. But we’re more than our products and services; we’re about a shared commitment to what we call TYLF—Treat You Like Friends and Family. If you’re looking for an inspiring career in a workplace where every exchange comes from a place of genuine care and connection, you’re our kind of people! We offer accommodations for all applicants with disabilities in all stages of the recruitment process. If you require an accommodation, please advise your Talent Scout during your job application, and we will work with you to meet your unique needs.
